Web Help Desk Software for Mac OS X

Web Help Desk Software for Mac OS X Review

Web based help desk software for Mac. Powerful customer service desk software.

Review

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Publisher:

Web Help Desk Software

Version:

9.1.24

Released:

16, April 2009

License:

Shareware

Size:

55296 Kb

Rating:

Recommended: Click here to improve PC speed »

Product Info

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- Windows Remote Desktop Connection
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

What's new in current version

Minor feature enhancements and bug fixes.

Requirements

Mac OS X 10.4 :: Java 5, Standard Edition

Please contact Web Help Desk Software for Mac OS X publisher, Web Help Desk Software if you have questions or issues regarding this product.

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