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The Uptime Guarantee serves as a commitment to clients that TotalCare will keeptheir technology systems up and running 24x7x365. Organizations engaging TotalCareto manage their computers, networks, servers, printers and other devices do not haveto worry about suffering from downtime, and if they do, they get their money back.
It is no secret that in todayÂ's business community, more and more companies rely ontechnology to help them run their business with greater efficiency. With that,comes an increased dependency on the technology to work when itÂ's needed. Unfortunately for many organizations, they lack that trust in their technology.
Tim Finnegan, TotalCare Program Director says, Â Many organizations do not haveprocesses in place, or reliable support providers available to prevent technologydisasters and downtime from occurring. Others have internal IT staff that isoverworked and therefore unable to respond to all support inquiries or perform themany tedious-but-necessary tasks that can prevent downtime. The common thread herewith all these organizations is that they view downtime as a thorn in their side,but donÂ't think much can be done to prevent it.Â
This widely-held misconception is one that TotalCare hopes to debunk with their 99%Uptime Guarantee. Finnegan continues, Â TotalCare customers can rest assured thattheir technology will work when they need it. Through our proprietary remotemonitoring technology and talented bench of engineers, we are able to detect andcorrect technology issues before they disrupt our clientsÂ' business. For ourclients, unexpected downtime is an exception rather than a rule.Â
The Guarantee serves as a huge relief to TotalCare clients.  Our organization needsto focus on what we do best, which is provide our customers with modern bankingproducts and services without sacrificing the quality, personalized service ourcustomers expect and deserve from a true community bank, says Dale Montgomery, ITDirector at Four Oaks Bank and TotalCare client.  TotalCare ensures that we havethe stable, secure and efficient technology to do just that. Knowing that we cancount on our technology to work allows us to devote our time and energy to our corebusiness.Â
The guarantee is the first of its kind to be offered from a local IT servicesprovider. TotalCare is powered by the region's top provider of technology andstaffing solutions, Alphanumeric Systems, Inc. For more on the 99% Uptime Guaranteeand TotalCare IT Solutions, visit www.TotalCareITSolutions.com
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About TotalCare IT Solutions:
TotalCare IT Solutions, a division of Alphanumeric Systems, Inc., is the leadingprovider of outsourced IT support services to small and mid sized Triangle basedbusinesses.
The companyÂ's proprietary 24x7x365 remote monitoring technology eliminates mostcomputer related issues before they occur, saving clients from downtime andsignificantly reducing the costs associated with traditional  break/fix sitevisits.
TotalCare is the smart, safe and secure solution for growing technology enabledbusinesses. Over the past 25 years the company has worked with more Triangle basedcompanies than any other local IT company and supports over 10,000 devices for itsroster of clients. TotalCare is headquartered in Raleigh, North Carolina andprovides IT services to companies from the Triad to the North Carolina coast.
For more information, call 919-376-4518 or visit www.TotalCareITSolutions.com.
