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Since the advent of the Intranet, which was solely created as an entertainment andinformation archiving portal for most corporate firms, it has gone throughtremendous technological and radical advancements. Any corporate worth its mightydollar in the market, has had their own intranet community platforms to promote andaddress employee loyalties. However, not all of them have tasted the fruits ofsuccess. Intranet, as commonly understood, is a platform which offers employers thefreedom to experiment. Intranet can be utilized in diversified ways, as rightlyunderstood by BlueApple. Based on extensive research and study on behavioralpatterns of telecom workers, this technology development firm, designed a portal,which over the years, has been used as a single point of contact and union for allnumerous processes and offices of AGCL, across the Pan Asiatic region. Theeffectiveness of an intranet can be best quantified by the penetration percentage ofthe employees. However, even with a penetration rate of almost 95%, BlueApple hasnÂ'trested on the laurels of this nothing short of phenomenal success. Avaya GlobalCommunication LimitedÂ's intranet success story is a fine example of the utilitarianand effective nature of an ERP (employee relationship portal) and the wide extent ofits reach to the internal customers.
In the past, IntranetsÂ' have suffered major setbacks and the reasons have beennumerous. While some Intranets may have suffered critical design issues, others mayhave had to recuperate from the lack of poor penetration tactics. Although intranetsare well-established environments, yet many companies have complained that theirintranets have been under utilized. One of the most important reasons for low endusability, of the Intranet, has been the lack of user acceptance. Another key reasonis complexity of the Intranet system followed by visual interface and contentmapping. The Avaya Global intranet has been different, since it has achieved successin garnering immense user support and has steadily built internal customer loyalty.
The idea to have and own an information and communication platform for exchange ofideas, views and to improvise on the existing information flow and to put theemployees in control, was the single most important driving factor in the creationof AGCL talkies. The single line brief given to BlueApple was  to design a portalto cater to the needs of the internal client. And BlueApple understood this briefclearly; it is not just about the design, the content and the functionality, it isabout the people. Innovative development methodologies and strategies have beendevised in sync with the wants and requirements of the AGCL employees. The initialphase saw the intranet as an entertainment portal for the work-taxed minds and inthe next few years, it grew by leaps and bounds to reach out to the employees andhas managed to retain their interest. The AGCL intranet has become dynamic in naturenot just in terms of content and design but also in terms of usability. The primaryrule has been  continuous evolution and up-gradation. Today the portal has gainednot just more visibility but has grown in size and is equipped with all the possibleinformation and ideas employees can think of or need. The Intranet boasts of HRinitiatives, Induction policies, 360 degree Appraisals, Messages by the CEO  Mr.Niru Mehta, Entertainment sections which are regularly updated. Recently as part ofBlueAppleÂ's endeavors to provide a unique experience to the AGCL employees, acomplete section on World Cup Football was added including a Contest. This contesthas been a raving success.Another leap in technology and innovation is the customer studio, which has openedan entirely new world of opportunity and business operations through the intranet.It is still in its nascent stage and will undergo the process of evolution as AvayaTalkies grows in bounds. Innovative initiative such as Tambola on the Intranet haswitnessed new heights in popularity. To relax the tired minds, employees canparticipate in photography competitions, provide their feedbacks, make birthdaywishes, and play games to win prizes. HR initiatives such as Ethics Counselor,Appraisal Status, raise relevant issues and much more, and that sums up as TotalInvolvement!
AGCL Talkies has become an exclusive hub for the AGCL employees where, not only dothey get to seek knowledge but also have the means to use it to contribute theirvital inputs relating to organizational or process changes.
It is a known fact that the employee psyche says,  I want to be involved and I wantto be appreciated This is exactly the key idea that BlueApple has labored with, tocreate a wonderful Intranet system which despite definite boundaries has providedinfinite solutions. The dynamism of the Intranet has got the AGCLites hooked on toit for their daily dose of news, views and other entertaining tit-bits. ItÂ's likewaiting for the morning newspaper to know whatÂ's new.
Responsible for maintaining and updating the information, BlueApple have maderemarkably visible changes throughout their relationship with AGCL. Give a thoughtto the fact that from just a handful of verticals in 2002, now AGCL talkies reignssupreme with 12 verticals across 43 offices worldwide and has been seen, read andresponded to by over 90% of the staff. ThatÂ's what the Intranet was intended to do  reach out and achieve a loyal user base.
The road ahead maybe smooth and the strategies clear, but BlueApple will continue totake onus and initiative to push for more! With the huge success of the AGCLIntranet, the first and foremost barrier of capturing the attention of employees andincreasing usability has been taken care of. From here it will be smooth sailing tothe next milestone.
BlueApple Technologies Pvt. Ltd.M-147, Lower Ground Floor, G.K. IINew Delhi - 110048blueappleseo@gmail.com http://www.blueappleonline.com
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