Calence, LLC bolsters its Unified Communications solutions with customer service software from eGain

MOUNTAIN VIEW, California and PHOENIX, Arizona July 23, 2007:eGain Communications Corporation (OTC BB: EGAN.OB), provider of the top-rated*customer service and contact center software for in-house or on-demand SaaSdeployment, and Calence, LLC, a leader in building, managing and optimizingcustomized, client-centric networks, today announced a reseller partnership. As partof the agreement, Calence will resell eGain s award-winning customer servicesoftware suite and provide related implementation, training and support services. Organizations must provide a broad choice of customer communication channelsincluding the phone and live contact via the Web, e-mail, instant messaging andother forms of Internet communications technology, said Doug Fink, UnifiedCommunications Practice Vice President at Calence. eGain integrates these touchpoints nicely with Cisco s Contact Center platform, which Calence has built itsservices practice around. We are experts in helping customers leverage their Ciscocontact center investment to increase agent productivity by adding increasedfunctionality from technology partners like eGain. The need for unified multi-channel customer communications continues to grow, ascustomers want to interact with businesses through a variety of channels, whiledemanding a seamless experience across those channels, said Hal Wendel, VP ofBusiness Development for eGain. The combination of eGain s award-winning customerservice software and Calence s proven experience in implementing and supportingunified communications solutions will help fulfill this expanding market need.

Source: 2007 Forrester Wave report on interaction-centric customer service managementsoftware: #1 in strategy , "customer service" product capabilities, "architectureand platform," product strategy , "corporate strategy," and "customer base" 2006 Forrester Wave report on eService: Rated as a leader in current offering andstrategy with the highest scores in 14 enterprise-critical criteria2005 Forrester Wave on eService: Rated #1 in current offering 2005 Patricia Seybold Group Bull s Eye Reports on Cross-Channel, Cross-LifecycleCustomer Service overall capabilities, knowledge management, architecture andanalytics

About CalenceAs one of the largest pure-play network solutions providers in the U.S., Calence,LLC (www.calence.com) helps organizations plan, build, provision and operate theirnetwork, security and unified communications infrastructures. Calence works withmany of the world's most prominent organizations to leverage network technologies toreduce costs, improve operations and increase productivity. Serving the Enterprise,Commercial, Education (K-12 and Higher Ed) and the Public Sector markets, Calence sareas of specialty include Unified Communications, Network Security, NetworkStrategy and Infrastructure, and Management Services/Outsourcing.

Headquartered in Tempe, Ariz., Calence operates in more than 20 markets throughoutthe United States. Calence is a Cisco Gold Partner and is Unified CommunicationsSpecialized (VoIP), Security Specialized, Wireless Specialized and a Cisco AdvancedTechnology Partner for Contact Center Enterprise, TelePresence, Wireless Mesh, RichMedia Communications and 3200-Mobile Access Router. Its professionals have over 455Cisco certifications and use a proprietary methodology to consistently deliver thehighest levels of customer satisfaction. In 2006, Calence received the prestigiousCisco Global Partner of the Year US/Canada award for 2005.

About eGaineGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact centersoftware for in-house or on-demand SaaS deployment. For more than a decade, theworld s largest companies have relied on eGain to transform their traditional callcenters, help desks, and web customer service operations into multichannel customerinteraction hubs. Based on the Power of One , the concept of one unified platformfor multichannel customer interaction and knowledge management, these hubs enabledramatically improved customer experience, unified multichannel customer service,end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves more than 800 enterprise customers worldwide. To find out moreabout eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (UnitedStates headquarters), 1753-464646 (UK and Continental Europe).

eGain, the eGain logo, and all other eGain product names and slogans are trademarksor registered trademarks of eGain Communications Corp. in the United States and/orother countries. All other company names and products mentioned in this release maybe trademarks or registered trademarks of the respective companies.

eGain media contact Calence media contactJamie Abayan Brenda ThorenPhone: 650-230-7532 Phone: 815.947.2356Email: pr@egain.comEmail:brenda.thore n@calence.com

Source: Express-Press-Release.com

Get RSS updates on latest computer technology and software related press releases   

You are welcome to include these headlines in your own pages. If you want to find out how to parse this RSS file please read our tutorial How to parse RSS feeds with PHP.