Released on: 18, April 2007
, Author: DataArt
, Audience: Internet related
New York, April 19, 2007 Â DataArt, a high-end softwareoutsourcing company, announced completion of Intellifix.com, an online globalmarketplace of computer skills. The new solution allows users to find humantechnical support online.
Registered users in need of technical support can search an online database ofengineers registered with Intellifix.com who are qualified to resolve usersÂ'technical problems. Once the match takes place, a connection between the userÂ's andthe engineerÂ's computers is established, allowing the latter to fix the userÂ'sproblem remotely, providing the tools for complete online technical support. Thesystem also allows desktop sharing for user training and demonstrations, savinghours of phone waiting.
Though easy in concept, the idea was a challenge to implement. Since most modernnetworks are equipped with firewalls, a special rendezvous server was created toallow computer access. This server would collect connection requests from users andengineers and match their requests accordingly. Once the connection is established,the engineer is granted restricted access to the userÂ's desktop by the user. Sinceall actions are permission based this keeps the user in complete control.
The Intellifix.com Web site includes a database for engineersÂ' registration andpromotion, a powerful search engine for users in search for technical support, and asecure payment terminal integrated with PayPal.
Source: Express-Press-Release.com
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