Released on: 9, August 2006
, Author: Bob Wing/Distinctive Technologies
, Audience: Computers related
Fresh off an extensive consumer research project, DistinctiveTechnologies determined the current computer support model continues to beineffective, creates satisfaction problems and does not provide the type of servicecustomers expect. Addressing the need for a  Total PC Care product, PC Pinpointwill now provide resolution for all problems including software, hardware, virus,spyware, internet or any consumer electronic device that attaches to a userscomputer.
Says Bob Wing, chief executive officer of Distinctive Technologies,  Consumers havebeen short changed for far too long when it comes to technical support. In order toprovide  Total PC Care we teamed up with several industry leading softwareproviders to deploy their products through our automated service delivery methods. The addition of these tools enables us to solve all computer related problems, thusbecoming a one stop support solution for the customer.Â
With this announcement Distinctive Technologies becomes the first company to offer afull suite of computer security and diagnosis products as part of its technicalsupport offerings. By partnering with industry leading software companies such asComodo for personal security products, CyberDefender for Antivirus and Spywareremoval and Raxco for disk repair, Distinctive Technologies has expanded the rangeof its services. The expansion of products and services allows PC Pinpoint todeliver a solution only when needed to solve a specific problem, thus eliminatingthe redundant purchase of products that may not solve a customerÂ's problem. SaysWing,  Individual computer repair software products can solve only 15 percent ofcomputer problems by themselves. By combining usage of these products with our fixdelivery technology we can guarantee to solve a customerÂ's problem without multipleexpenditures .
About Distinctive Technologies
Distinctive Technologies is a leading provider of consumer and small business PCsupport and automated service outsourcing. Services include support for PCÂ's,consumer electronic devices, software, warranty companies, system builders and amyriad of additional products. Its customer facing PC Pinpoint software tests forcomputer problems and delivers automated and pointed self help fixes. Combined withits back end SDOC, (Service Desk Operations Center) call center software,Distinctive Technologies new technical support process automation reduces supporttimes by as much as 75 percent. This reduction results in increased customersatisfaction and reduced costs. The privately held, Colorado-based company wasfounded in 1996. To learn more about what opportunities Distinctive Technologiescan provide go to www.pcpinpoint.com or call 720-890-7887 ext127.
# # #
Source: Express-Press-Release.com
Related downloads
Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching Contracts and Billing software solution designed specifically for computer services companies
Creating high-detail true color alpha-blended icons becomes a hard task unless we use the right tools. AWicons allows creating, editing and managing icons and other small imagery. This is the only tool you need to create vivid icons from scratch!
Creating high-detail true color alpha-blended icons becomes a hard task unless we use the right tools. AWicons allows creating, editing and managing icons and other small imagery. This is the only tool you need to create vivid icons from scratch!
Enable PDF Rights is the all-new PDF restriction remover program to enable pdf protection, enable pdf for edit, enable pdf printing. Now users can enable pdf document rights from unlimited Adobe PDF documents easily & instantly.
With dbQwikReport OnTime Designer Pack you can easily design reports that run on your web site, in your office or on your PC. View the reports in any standard web browser. Create both internative and batch reports.
Easy to use payroll software designed for small businesses. Prints checks, generates reports and calculates withholdings for all 50 states and D.C.
WorkOrder TS allows you to quickly set up a work order/ticket tracking system for most service related businesses. It is capable of handling multiple branches, which allows all branches to run from one central server connected to the Internet.
Intranet-in-a-box is complete Intranet solution designed specifically for small businesses.
TimePanic is a mobile time tracking solution for the self-employed, for small businesses, or just for anyone who works on a computer. It consists of a Windows and a Pocket PC application that can be easily synchronized via ActiveSync.
Have a new business idea? iPlanner is a Web-based budgeting, forecasting and business planning software. This service enables a business manager to prepare forecasts or a complete Business Plan consisting of a strategy and financial projections.
