Released on: 31, December 1969
, Author: Liz Kupcha
, Audience: Internet related
Mr. Kupcha is a freelance plumbing and fire protection engineerand has been a sole proprietor since 2001. The lifeline of his business is on thecomputer as well as his ability to send and receive e-mail. Since 3:30 p.m. onJanuary 16, 2008, his capabilities to conduct e-mail transactions ceased. Mr. Kupchais at the risk of losing thousands of dollars and a host of clients due toEarthLink s substandard security measures.
In addition to Mrs. Kupcha s full-time job as a Marketing Director for anengineering firm, she also provides freelance marketing consulting services and isan independent consultant for Passion Parties. The clients that Mrs. Kupcha has forher marketing consultant have her phone number so reaching her is not a problem.However, her Passion Parties business is web-based and her leads are forwarded bye-mail only; the e-mail address listed with her business is with EarthLink, herpotential clients don t have any other means to reach her.
The inferior security procedures that are implemented by EarthLink has causedunauthorized access to the Kupcha s account and result in the setup of an assortmentof web domain profiles on four separate occasions and associated billing attempts toMrs. Kupcha s credit card. Mrs. Kupcha spent at least an hour on the phone withEarthLink s Customer Service and Technical Support Departments; on January 16, 2008.She spent a total of five hours on phone support and online chat support to noavail.
EarthLink is not remorseful. The Kupcha s have been recipients of insincereapologies and broken promises on the part of EarthLink. They stand to lose thousandsof dollars and immeasurable credibility.
John and Elizabeth Kupcha are in pursuit of the American Dream and fully resentcorporate incompetence that prevents them from dong so.
Source: Express-Press-Release.com
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