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Formally acclaimed by a number of those clients, TotalCare is a low-cost suite ofofferings designed specifically for organizations that rely on their informationtechnology to accomplish their business goals, providing flexible, comprehensive,and affordable IT management for business-critical servers, applications, networksand desktops. Of the various TotalCare packages available, ECMHSP has chosenAlphanumeric to provide 24x7 remote diagnostics, monitoring and proactive support ofbusiness-critical servers and network devices that span their multiple locations.
Says Tim Finnegan, director of AlphanumericÂ's TotalCare program, Â The ECMHSP team,both in the office and in the field, cannot function at their best without stableand high-performance technology systems. These technology systems support theemployees and mission of ECMHSP as they deliver high-quality services to theirclients. TotalCareÂ's ability to keep their technology working at its best helpsthem achieve that mission.Â
Facing a growing level of IT sophistication and complexity, organizations nationwideare trending toward allowing trusted providers of IT services to proactively addresstheir technology needs. Building on its 27 years of industry expertise and clientrelationships, TotalCare IT Solutions, a division of Alphanumeric Systems, Inc., iswell positioned to provide this simple, affordable technology solution to small andmedium-sized organizations that need to remain focused on achieving their ownbusiness goals and core competencies instead of worrying about the performance andmanagement of their information technology systems.
Commentary from existing small to medium-sized TotalCare customers indicates thesolution is certainly addressing their most pressing business needs. Says BarbaraRicketts, MPA, Director of Finance at ECMHSP, Â In addition to our need for areliable IT infrastructure, we also have to comply with certain federal mandates andregulations. The proactive support, detailed reporting and 24x7 monitoring of our ITenvironment we receive from TotalCare satisfies our regulatory requirements and alsoensures that our systems are secure, reliable, and always functioning at theirbest.Â
In addition to the 24x7 remote monitoring and management service, TotalCareÂ'scustomers are choosing additional offerings including an end-user help desk,scheduled preventive maintenance, monthly analysis, and technology planning andstrategy services. More information on TotalCareÂ's proactive services can beaccessed at www.totalcareitsolutions.com. In addition, interested parties maycontact the Program Director, Tim Finnegan, at 919.376.4518 ortfinnegan@alphanumeric.com to learn more or to arrange a free on-site consultation.
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About TotalCare IT Solutions:TotalCare IT Solutions, a division of Alphanumeric Systems, Inc., is the leadingprovider of outsourced IT support services to small and mid sized Triangle basedbusinesses.
The companyÂ's proprietary 24x7x365 remote monitoring technology eliminates mostcomputer related issues before they occur, saving clients from downtime andsignificantly reducing the costs associated with traditional  break/fix sitevisits.
TotalCare is the smart, safe and secure solution for growing technology enabledbusinesses. Over the past 25 years the company has worked with more Triangle basedcompanies than any other local IT company and supports over 10,000 devices for itsroster of clients. TotalCare is headquartered in Raleigh, North Carolina andprovides IT services to companies from the Triad to the North Carolina coast.
For more information, call 919-376-4518 or visit www.TotalCareITSolutions.com.
