Released on: 31, December 1969
, Author: Rupiz Media
, Audience: Internet related
Managing businesses efficiently calls for optimum utilization ofresources. Proper co-ordination between various departments, candid internalcommunications and regular feedback from clients and customers are keys to asuccessful business venture. Rupiz Media, a premier SEM and web applicationdevelopment agency, has recently taken a step for the same cause anddeveloped an Enterprise Resource Planning application for iCallGlobe, a UK basedVoIP telephony service provider.
Rupinder Khurana, Co-Founder and Director, Rupiz Info tech, the parent conglomerateof Rupiz Media and iCallGlobe, while talking about Rupiz Media's latest achievement,stated, Proper management of resources is of prime importance as far as running anefficient business is concerned. This software is a milestone, not just for RupizMedia, but for the entire industry as a whole. The application is developed inasp.net and is backed by an SQL server.
The main features of this system are as follows:
Multi-level tech support: Customer queries are assigned different levels. Tobegin with, the ticket is assigned the first level. If the query is not resolvedwithin half an hour, it is escalated to level II, and further to level III which isthe highest priority level. The administrator has access to all these details andcan take immediate action, if and when required to.
Re-issue of tickets : The system ensures full customer satisfaction byre-issuing tickets in case the customer is not satisfied with the back-end support.Re-issued tickets are put on priority.
Feedback Reports : The administrator gets reports for all the tickets raised bycustomers, the total time taken to resolve it, and the level at which it wasresolved.
Knowledge base : All the clients as well as the administrator can put articles,queries and their solutions on the system's knowledge base. This allows the entireorganization to get accustomed to new issues and their solution.
Meenakshi Wali, Co-Founder and Business Development Head, Rupiz Media, was quick topoint out that the application is also extremely flexible and can be employed byorganizations in any industry vertical. With so many features, the ERP application from Rupiz Media issurely a one-stop solution for the resource planning needs of any organization.Currently operational in the telecoms sector, if Ms. Wali's words are anything to goby, there are many more segments this application can contribute to.
Source: Express-Press-Release.com
Related downloads
Stinki ERP is a complete nterprise resource planning software. The software includes purchase orders, inventory system, contacts, budgets, and sales.
Easy Resource Planner is a program designed to help you schedule your resources from a single, easy-to-use interface. Resources might include people (e.g. employees), equipment and facilities (e.g. rooms).
JOpt.SDK is a route optimization and planning Java library for automatic resource scheduling and transportation planning. It uses specialized genetic algorithms to calculate an optimized allocation of orders and stops to mobile resources.
Pocket PRP is a 3 Way solution provider. It works as a Personal Assistant, brings you resourceful information, and helps you organize your plans.It comes with comprehensive modules in-built to make your phones more useful with must-haves.
Accuplan is the best project planner in the market today. Accuplan is a great tool to learn project planning and management for not only beginners but also for seasoned project managers.
'Schedule It' is the ultimate in room, people and resource planning software. Use 'Schedule It' to plan and schedule just about any collection of resources or tasks with detailed filtering, reporting, expense tracking, and cost analysis for each. Aut
Astice - Timetable: A smart diary and personal organizer. This software is designed as a universal tool for resource management, appointment booking, time managing and employee scheduling. Every business has resource to plan!
Mighty strong resource files editor for Delphi developers. Create, edit, compile and merge RC scripts to build new resource files (.res). Import resources from existing WIN32 executables, 32-bit/16-bit resource files. Supports JPEG, BMP, DFM.
Project Planner enterprise is a scalable client/server software which lets you manage all projects in your organization. All members in the enterprise can view/update/modify task status in their projects. Avail of 50% discount with code 2009discount.
