Released on: 21, August 2007
, Author: Donna Kudarenko
, Audience: Computers related
G2G3 (www.g2g3.com), the leading global provider of ITcommunication and gaming solutions, has launched Polestar 20000, an exciting newsimulation which provides awareness and understanding of the international ITService Management (ITSM) standard, ISO/IEC 20000.
ISO/IEC 20000 is the first worldwide standard specifically aimed at IT ServiceManagement. ISO/IEC 20000 promotes an integrated process approach to the effectivedelivery of quality managed services which meet business and customer requirements.This holistic approach requires a cohesive and coordinated effort across the entirebusiness.
Polestar 20000 addresses this challenge in the form of a high-impact simulationwhich brings quality service management to life in the context of a realistic andexhilarating scenario. Participants taking part in the Polestar 20000 simulationrapidly understand the requirements and benefits of attaining the ISO/IEC 20000standard.
The Polestar 20000 simulation will help organizations looking to address governanceand other regulatory pressures through driving measurable service qualityimprovements within IT. The Polestar 20000 simulation will also provide competitiveadvantage and add significant value to training providers offering the ServiceQuality Management (SQM) certification program.
Mark Ross Sutherland, CEO, G2G3, said: More and more organizations are looking toachieve the ISO/IEC 20000 standard in order to demonstrate their commitment toongoing improvement of IT services. Polestar 20000 can accelerate achievement ofISO/IEC 20000 through creating a shared understanding, commitment and impetus toimprove .
Industry analysts have also recognized the growing market importance of the ISO/IEC20000 standard. In a January 2007 research report, Gartner Inc. stated: Byyear-end 2008, at least 60 percent of relevant public-sector sourcing deals, and atleast 30 percent of relevant private-sector sourcing deals, in matureinformation-and-communi cation-technology economies will demand ISO/IEC 20000certification in their requests for proposal (0.6 probability). .*
The Polestar 20000 simulation is available to license directly from G2G3 and will beshowcased at the itSMF USA Conference on September 16-19, Charlotte, NC.
For more information contact:
Donna Kudarenko at dk@g2g3.com or + 44(0) 131 461 3333
* Gartner Inc., Hype Cycle for Regulations and Related Standards, 2007 . SimonMingay et al, January 2007
Source: Express-Press-Release.com
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