Released on: 22, May 2009
, Author: kalmstrom.com Business Solutions
, Audience: Software related
kalmstrom.com Business Solutions has released an update of the popular helpdesk solution that combines Microsoft Outlook and SharePoint. It now works also with Office Live, so the investment in a SharePoint site can be avoided.
With HelpDesk OSP e-mails are converted into SharePoint list items, and in the new version also Office Live lists can be used. Microsoft Office Live is technically another brand of SharePoint, and this alternative is suitable for smaller businesses, who want to use HelpDesk OSP but don't want to invest time and money in SharePoint.
The new version, 1.4, of HelpDesk OSP is very easy to configure, since the first user can do it for all. Evaluators will appreciate the new Example data application, that gives an opportunity to see how HelpDesk OSP works when you have much data in it, what performance you can expect and so on. You can edit the Example Data according to your needs, and from the Example Data you can create tickets in the selected SharePoint or Office Live list.
HelpDesk OSP has three parts: an Outlook add-on that is installed on every helpdesk worker's client machine, a powerful report generator and any SharePoint or Office Live template you wish to use. E-mails are converted into tickets in Outlook, manually or automatically, and they are then stored and organized at the SharePoint/Office Live site. A Settings form in Outlook handles the connection between Outlook and SharePoint/Office Live. The integrated statistics tool facilitates business intelligence.
The fully functional version of HelpDesk OSP V1.4 can be freely downloaded from the kalmstrom.com website and evaluated for 30 days without any obligations. Refer to http://www.kalmstrom.com for more information on HelpDesk OSP. Also feel free to contact Kate Kalmstrom, sales@kalmstrom.com.
kalmstrom.com Business Solutions is a Swedish brand for well functioning and documented add-ons to Microsoft Outlook, Excel, Exchange and SharePoint. Each product adds some functionality to the Microsoft product it builds on, so when software from kalmstrom.com is implemented the users can go on working in an environment they already know.
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