IDS launches Fortune Care - Solution to enable local hospitality sector to deliver superior and efficient customer service

Chennai, May 3rd, 2007: IDS Softwares Pvt. Ltd., (IDS), IndiaÂ'sleading provider of hospitality software solutions, today launched Fortune Care, asolution that is expected to fast forward and enable Indian hospitality sectorÂ'sattempts to provide superior service to its customers efficiently. This highlysophisticated solution allows guests to call a single number from whereon theFortune Care quality management system would log, allocate, track, analyze requests,complaints and incident to enhance and streamline guest services.

Announcing the launch of Fortune Care, Rajesh P Yadav, Head  Sales and Marketing,IDS, said,  The Indian hospitality industry today does not have the challenge offilling the rooms as domestic and inbound travel is at an all-time high. The realchallenge today that would allow them to differentiate and gain customer loyalty istheir ability to provide the highest level of personalized and prompt service. Theother related challenge is to ensure that such service levels are delivered in themost efficient manner. Fortune Care helps properties do just that.Â

Explaining how Fortune Care is a leap forward for the industry from atechnology/solution point of view, P. Subramanian, Head - Operations, IDS, said There are new paradigms that the solution introduces to the industry. Firstlysetting up service levels and secondly tracking and ensuring that pre-determinedservice levels are maintained on a routine basis. The solution would go a long wayin helping the hospitality industry better its service level over a period of time.Caring from a hospitality sense would find new meaning and attain newer heightsunder Fortune Care.Â

Fortune Care helps in automatic escalation of request/complaints or incidents thatare overdue, be it informing the VIP status of a guest to the housekeeper, orletting the HOD / general manager know that extra soap or extra towel tops the listof guest incidents. Fortune Care helps set pre-defined timeframe for servicedeliveries which once set, has to be adhered to, creating a new standard benchmarkfor servicing a guest.

Added, Rajesh P Yadav, Â Besides increasing guest satisfaction level, implementationof Fortune Care would enable managements to monitor the efficiency of theirworkforce on a 24/7 basis round the year. This not only makes measurement ofworkload and performance more scientific, but also helps management right size theemployee strength as the process allows increased efficiency along with betteraccountability and reliability.Â

IDS today has more than 1200 clients in over 20 countries. IDS have offices atMumbai, Delhi, Calcutta, Hyderabad, Chennai & Goa in India and several officesglobally. It specializes in comprehensive and integrated software solutions for thehospitality sector (hotels, resorts, clubs, restaurants, etc.). The company offershospitality software solutions under the brand name of  FortuneÂ', encompassing allaspects related to hospitality segment viz. Property Management Systems, CentralReservations, Point of Sale Systems etc. IDS technology team has a combined domainexperience of over 600 man-years. The companyÂ's Development and Global SupportCenter at Bangalore offers support to its customers on a 24x7x365 basis. FortuneSuite of hospitality software solutions powers Sarovar Hotels & Resorts, ITC FortunePark Hotels, Royal Orchid Hotels and Club Mahindra Holidays among others.

Source: Express-Press-Release.com

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