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With advanced ITIL capabilities and ease of integration with third partytechnologies, infraEnterprise Version 8 will suit organisations who want to bringtheir IT Service Management in-house to gain better control and visibility overtheir systems. infraEnterprise Version 8 enables these organisations to manage theirown IT Service Management simply and cost effectively.
According to Infra Corporation Director Andy Wade, Â Infra has always been a leaderin the development of IT Service Management solutions. Early on, we anticipated theevolution of IT Service Management and made a strategic decision to develop oursoftware with 100 per cent web-based architecture.Â
 We believe that the integration capabilities of our latest offering,infraEnterprise Version 8, set a new standard for the IT Service Management industryand will allow our clients to take their ITIL processes further, faster.Â
Some of the key infraEnterprise Version 8 features include;
Federated Configuration Management Database (CMDB) infraEnterprise Version 8 features a Federated Configuration Management Database(CMDB) platform to simply and intelligently process links and synchronise the CMDBwith any number of third party repositories. Powerful graphical displays enableService Desks to create a visual end-to-end view of the services they provide.Plug-in connectors to the infraEnterprise Federated CMDB platform are availableout-of-the-box for many popular applications, such as MicrosoftÂ's SMS and HPÂ'sNetwork Node Manager, among others. infraEnterpriseÂ's unique open architectureprovides the freedom to develop connectors for custom-built asset discovery andnetwork management tools. Web services and API are also available.
Enhanced Workflow DesignInfra has also developed an enhanced Workflow designer featuring a comprehensivetask palette that can be used to create sophisticated workflows for complex and/orrepeatable business processes. The palette is specifically designed to support ITService Management, providing full integration for all ITIL processes. For example,Change Management workflows can be tightly integrated with Availability Managementto ensure that any downtime required to effect a Change is scheduled outside periodsof contracted availability.
Advanced Knowledge Management CapabilitiesVersion 8 also addresses increasing customer demand for Knowledge Management as partof their IT Service Management solution by delivering powerful new features withinits Knowledge Bank. These include full access to knowledge via the customer portaland support for Knowledge Management best practice through the application of theprinciples of Knowledge Centered Support (KCS).
End-to-end Service Management InfraEnterprise Version 8 features a new service display to enable the service teamto assess the impact of current incidents, problems or changes on the ITinfrastructure which can also be used to model  what-ifÂ' scenarios. AvailabilityManagement has also been comprehensively covered in the new version, and seamlesslyintegrates with all the other ITIL processes managed by infraEnterprise. As aresult, agents can support customers more effectively, assess the impact of changesanywhere on the network, reduce systems downtime and monitor and report againstService Level Agreements.
For more information see www.infra-corp.com
