Released on: 12, June 2007
, Author: Ken Krogue / InsideSales.com
, Audience: Software related
Springville, UTÂ June 14, 2007Â InsideSales.com, the leadingprovider of on-demand Lead Response Management solutions, announced today that ithas released several inbound lead and call features for general use within theInsideSales.com system. These features are specifically designed to help sales andmarketing organizations lessen response time to inquiries from a website, and toincrease the amount of timely contacts to leads, prospects, and customers.
 WeÂ've been known as the first web-based CRM provider with integrated outbounddialers,  said David Elkington, CEO of InsideSales.com,  However, with the releaseof the robust inbound call capability, we can now provide a full telephony solutionto companies that sell through the Internet or by phone.Â
Customers can now optimize the productivity of sales, marketing, and supportpersonnel by allowing them to blend their outbound calling with inbound calls:
-Inbound 800 Numbers: InsideSales.com Inbound solutions are based on receiving callsinto enhanced inbound 800 numbers. These calls can be routed into an All CallDistribution (ACD) group or Interactive Voice Response (IVR), or forwarded toanother phone number.
-Screen Pop: The InsideSales.com Screen Pop functionality  popsÂ' a customerÂ's recordon the screen when a rep answers the phone, allowing quicker access to accountinformation.
-ACD Call Routing: The InsideSales.com ACD Call Routing solutions offer simple,easy-to-use inbound call distribution to a group of live agents. The agents can evenbe located remotely.
-IVR Call Routing: The InsideSales.com IVR Call Routing product offers easy-to-useinbound call capabilities to an automated attendant that can be managed from by theAdministrator.
-Inbound/O utbound Blend: The InsideSales.com Inbound/Outbound Blend capabilitycombines all of the outbound dialing capabilities with the inbound ACD and IVR CallRouting products. This maximizes productivity by optimizing talk time and minimizingclient wait time.
In addition to the basic features listed above, the inbound capabilities include thefollowing features: web site  click-to-callÂ', web lead source 800 number assignment,web form auto callback, IVR credit card processing and IRV phone surveys.
Source: Express-Press-Release.com
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