Released on: 31, December 1969
, Author: Instant Housecall Inc.
, Audience: Internet related
Instant Housecall, Inc. has released Instant Housecall v. 3.4, asecure,powerful application that lets you take temporary control of yourclients' remote Windows computers. From the comfort of your office, youcan transfer files, run programs, perform diagnostics, and even reboottheir machine. Instant Housecall lets you dramatically enhance thetechnical support that you can provide directly from your office orhome, instantly and securely.
When your clients need computer support, they simply run InstantHousecall, type their support request, and invite you to help them. Whenyou receive a client's invitation, you create a temporary, securesession in which you take control of their desktop computer. InstantHousecall is firewall and router friendly, allowing you to contact theircomputer and access it as if it were on your desktop. The session issecure, and when the session ends, your client has the peace of mind ofknowing that you can no longer access their computer, unless they inviteyou to start another session.
Installation of Instant Housecall on customer computers is fast,web-based, and requires no technical knowledge about ports, routers, orconnections. During each support session, your customer can participatein a two-way chat with your technical support person. There's a two-wayclipboard that allows files to be passed back and forth.
Instant Housecall is fully Vista compliant, and supports Vista UACprompts. The program is designed to let each of your technicalspecialists support up to ten simultaneous customers. It's easy toensure that each customer's invitation for support is sent to the properspecialist.
With its emphasis on security, the program features session logging, SSLencryption, and configurable security settings. Because of identitytheft and other security considerations, many clients are reluctant toallow access to their computers. With Instant Housecall, customersinitiate the request for help. Once a support session is complete, allconnections are closed.
Additional features include the ability to reboot customers' computers,automatic recovery from accidentally dropped connections, support forrebooting in safe mode, ctl-alt-del access to the Windows task manager,the ability to sign off as one user and sign in as another, and pager,SMS, and email notifications of support requests.
Whether you're a computer dealer or VAR who needs to provide immediatesupport to your customers, a software vendor who wants to elevate yourproduct support performance to a higher level, a help desk manager whois responsible for providing in-house support to computer users acrossthe enterprise, or a computer consultant who needs to solve clients'problems in real-time, Instant Housecall has the tools that you need.
Instant Housecall v. 3.4 runs on Windows 95/98/Me/2000/XP/2003/Vista,a nd may be evaluated free for 15 days by visiting http://www.instanthousecall.co m/.
Source: Express-Press-Release.com
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