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2005 was a break-out year in the visitor relationship for the internet community.Only a few years ago, website owners could only dream of instantly communicatingwith a visitor when they visit their site. Now technologies such as "Live Help Chat"and "Pay-per-Call" are on nearly every website.
"Live Help Chat" is an interesting technology that allows a visitor to interact witha sales person or a support person directly from the website, instantly. The way itworks is really quite simple from the visitor's and the operator's perspective. Whena visitor visits a website that has "Live Help Chat", they have the option to clickon a link that notifies an available operator that a chat session has beenrequested. When the operator accepts, a real-time chat session is started.
Pay-Per-Call is an even newer technology. It works a lot like Pay-Per-Click, whichis an auction-style model. It allows businesses to bid on advertising spots. When auser clicks on the ad a telephone number appears and the bidder is charged for thatad placement.
When talking about website owners optimizing their visitor's experience, we can'tforget about two things in particular; blogging and pop-up ads.
According to Gaston Collins, of http://www.GastonCollins.com - who recently switchedhis static Marketing Consulting website to a blog format, says that it's a lot likegoing from hard-top mustang to a convertible Ferarri. "It's amazing at the feelingof freedom that you get when you start your own blog," says Gaston. "It's cool whenyou have your first visitor!"
Gaston also makes use of a special non-intrusive pop-up ad called Impact pop-ups.It's a unique software that Gaston gives away freely on his website and is reallysimple to use. It works differently than older, frustrating pop-ups, in that it isonly shown once during the visitors session. "So, when a visitor comes back to yoursite an hour later, they don't see the pop-up again." Gaston says. This type ofpop-up ad has been proven to be more effective for Internet Marketers and widelyaccepted by Internet users.
As we anticipate what 2006 will bring us, we can rest assured that it willcontinuously evolve for better user experience and also allow Internet marketersmore options when it comes to communicating with their visitors.
Gaston Collins is a consultant of both offline and Internet marketing. You can visithis website at http://www.GastonCollins.com for more information about the businessof marketing.