Knoa Cited as an Industry Leader in Passive Agent End User Experience Monitoring

YORK, October 16, 2007 Knoa Software today announced thatits Experience and Performance Manager product (EPM) has been named a leader in TheForrester Wave: Passive Agent End User Experience Monitoring, Q3 2007, ForresterResearch, Inc., September 2007. In this report for IT Infrastructure and Operationsprofessionals, Knoa EPM received the highest current offering score and wasdescribed by Forrester as an especially good fit for buyers that want to focus ontrue end user experience monitoring. Knoa Software s solution in this market isgrounded in its vision of fulfilling all the end user experience measurement needsof IT organizations, wrote Forrester s JP Garbani.Forrester evaluated four independent vendors of desktop-based end user monitoringsolutions across 43 criteria important to IT Operations. These criteria stem fromForrester s examination of past research, user need assessment and vendor andcustomer interviews. Knoa s current offering score led the group and includedanalysis of architecture, initial configuration, type of data collected, updates andchanges, desktop load, monitoring capabilities, console integration, archiving,performance management and content and transaction errors.The report noted that Knoa is an especially good fit for buyers who want a productthat crosses IT operation and application development boundaries. In an integratedIT organization that cares for the end user experience, it is probably as importantto create applications that are easy to use and minimize usability issues as it isto provide good online performance, wrote Garbani. Knoa's product allows the wholeIT organization to work together on improving end user productivity. Although this report focused on Knoa s IT functionality, Knoa s integratedexperience and performance management suite provides extensive offerings for othercorporate functions including end user support, training, process engineering andgovernance/risk/compliance. The breadth of Knoa s product line stems from its Universal Client Engine whichmonitors from the perspective of the end-user, and provides precise metrics aboutthe end user experience as well as measurements on the user s interaction withsoftware applications. The result is the most accurate metrics possible on theperformance of the application, and an unprecedented level of visibility into theactual performance of the end users, which can be used to drive adoption andefficient and effective use of corporate applications. Knoa believes a responsiveinfrastructure, and a well-performing application are all for naught if you don thave efficient, effective and compliant use by your end users. IT organizations can not continue to deploy a bevy of purpose-built agents tocapture execution, utilization and performance metrics that meet the needs of bothIT and business management, said Lori Wizdo, vice president, marketing at Knoa. Knoa s Universal Client Engine is the only monitoring technology designed tocollect, analyze and report the metrics needed to simultaneously drive ITperformance and corporate performance. About KnoaKnoa Software is leading the performance management industry with end-userexperience monitoring solutions that reach beyond infrastructure and applicationperformance to monitor, measure and manage how end-users are utilizing theapplication to optimize business process execution. Knoa customers not only knowif core enterprise applications are delivering an acceptable user experience, butalso, if application users are executing key processes effectively and efficiently-- the key to achieving business value and ROI. Knoa is headquartered in New York,NY. For more information about Knoa, please visit www.knoa.com.

Source: Express-Press-Release.com

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