Released on: 31, December 1969
, Author: LiveLeader.com
, Audience: Internet related
LiveLeader turns any website into a two-way communicationchannel. The tool, which was launched today, makes it easy to add a live chat box toa website, giving users and customers a simple way to talk to sales and supportpersonnel. A free 1-user plan is available.
"Live chat on the web is a good idea, but there haven't been many goodimplementations" says Kyrre Wathne, Managing Director of Kalibera, the companybehind the product. "Most existing products have three big flaws: popups, plugins,and client software. We've done it the Web 2.0 way, with a free, AJAX-based tool."
See a live demo here:http://www.liveleader.co m/
The main benefits of web chat are higher conversion rates and increased customerloyalty. "Put yourself in the shoes of your potential customers", says Wathne. "Whatdo they do if they have a question? Many companies take weeks to reply to emails.With live chat, you can address concerns immediately. And a live chat tool signals adedication to customer support."
"We see a chat revolution on the horizon", continues Wathne. "Consumers have beenusing instant messaging for a long time. Now more and more companies have started tosee the light. The next logical step is online sales and customer service." Thecompany sees a market with huge potential. "We're not just targeting companies withbig customer service departments. We think a lot of smaller companies could benefitfrom this tool," says Wathne.
LiveLeader uses some cutting edge technology. The interface is built with Google WebToolkit, and the service is deployed on Amazon Web Services. Visitors areautomatically located with Google Maps. The most important aspect, though, is theend-user chat experience. Because LiveLeader embeds directly in web pages, users canstart chats with a single click.
"We're really concerned that end-users should have a positive experience ofLiveLeader. Unfortunately, with some live chat tools, the end-user ends up feelingharassed. Our aim is to provide a polite but effective way to put customers andcompanies in touch."
To see a live demo or sign up for a free account, go to http://www.liveleader.com
Source: Express-Press-Release.com
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