Meeting Customer Demands Through Improved Customer Service

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Released on: 5, July 2006
, Author: Hellen Budaya-Pileski
, Audience: Software related

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Plantnode is a hybrid web-based software application designedon an open platform to integrate with existing production equipment, analyzereal-time performance, and evaluate machine productivity. PlantnodeÂ's built-inintelligence goes beyond raw data collection to provide a fully integratedproduction and performance management application; differentiated by the ability tocompare real-time data against planned estimates. Plantnode is proven to increaseOverall Equipment Effectiveness (OEE) and enables machine level visibility on a 24x7basis with automatic escalations and interactive processes to drive higher levels ofoperational efficiency, quality, and performance.

Before Plantnode No real-time job status  Delay or unplanned downtime causes short shipment or missed delivery date  Customer finds out at the end of the day that they wonÂ't get their order on time After Plantnode Real-time visibility into production bottlenecks to respond quickly and moreeffectively Set expectations based on accurate real-time information Proactively notify your customers of delays as soon as theyÂ're detected to keepthem happy while maximizing capacity utilization and minimizing lossBenefits Build stronger relationships with customers Improve services due to accurate monitoring of production  better informationfaster and at lower costs Share information fast enough to make it actionable and collaborate to deliver thebest solutionsAccording to President and CEO of Shoplogix, Kevin Dwyer,  Keeping customersinformed of issues and addressing them before they become problems, goes a long wayto building solid and lasting relationships. Using real-time information,manufacturers have the ability to notify customers immediately when deadlines are atrisk and collaborate to develop solutions that minimize any negative impact. Thiscapability is the differentiator that gives a competitive advantage in customerservice and responsiveness .

ABOUT SHOPLOGIXShoplogix develops intelligent performance management software that optimizes plantfloor operations. Shoplogix solutions improve productivity, efficiency, and totaloperational performance by allowing companies to make real-time decisions thatimpact profitability while actively engaging employees in the process.

PLANTNODE NETWORK Plantnode Network is an enterprise web-based software application that consolidatesand analyzes operational data for all Plantnode enabled equipment providing acomplete and accurate view of production performance. Plantnode NetworkÂ'sdistributed design provides true enterprise scalability to evaluate real-timeperformance on a plant-wide, multi-site, or global basis.

Shoplogixwww.shoplogi x.comHellen Budaya Pileskihbudaya-pileski@shoplo gix.comManager, Marketing Communications905-469-9994 Ext.120


Source: Express-Press-Release.com
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