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skype: albaspectrum
Alba Spectrum Group announces its line of Microsoft CRM 1.2 and Microsoft DynamicsCRM 3.0 enhancements and plug-ins. This press release is dedicated to Online TicketTrouble Tracking System (OTTTS)
 OTTTS overview. Easy-to-use application for production in call centers. TheOTTTS is a web application designed to be easy to use and allow fast reporting ofcases and tickets. Its simple interface makes it easy to train users to reporttickets and problems through a web site. Web Access. Accessible to everyone - everywhere. The web application enablesyour users or customers to be anywhere with an Internet connection. In addiction,OTTTS allows your customers to check on their tickets online during the entiresolution process. Integrated ticket system. All the tickets created on OTTTS are immediatelyintegrated with Microsoft Dynamics CRM, all customer data from Microsoft DynamicsCRM are available on OTTTS; for each new ticket created on OTTTS a case is createdon Microsoft Dynamics CRM, allowing the company to manage all information in aproper way, by using the standard Microsoft Dynamics 3.0 functionalities. Integrated into MS CRM. And behind all this - a CRM system. OTTTS adds importantfeatures to Microsoft Dynamics CRM. This powerful CRM with a distributed call centerproduction solution combines these tools to make your business more user-friendlyand efficient.
About Alba Spectrum Technologies. Alba Spectrum Technologies is joint venture ofseveral IT and business consulting companies, now operating as single businessentity. We have local presence in the USA, Latin America & Brazil, Germany, Russia,South East Asia and Oceania. We believe in the coexistence of Java (J2EE, EJB,Linux, Unix) and Microsoft (.Net, C#, VB) platforms and systems and specialize inseveral product lines and cross platform integration, customization, heterogeneousreport design, plus we provide ERP systems comparison and reviews, not beingcommitted to just on MRP platform. We also stake on XML cross-platform datainterchange to be advanced in the coming decade.
