Released on: 31, August 2007
, Author: Alba Spectrum Group
, Audience: Computers related
Alba Spectrum Group, http://www.albaspectrum.comhe lp@albaspectrum.com 1-866-528-0577, 1-630-961-5918
Microsoft Dynamics GP version 10.0 was released in Summer 2007 and now there is theseason of GP software upgrades from earlier versions: 9.0, 8.0, 7.5, 7.0, 6.0, 5.5,5.0, 4.0 and GPA for DOS migration to Dynamics GP. If you are on non Microsoft SQLServer version, such as Pervasive SQL 2000/Btrieve or Ctree/Faircom you need oneadditional step Migration to Microsoft SQL Server GP version. Nationwide remotesupport is possible due to the availability of such technologies as web sessions(gotomeetings and others), VPN connections and Remote Desktop Connections. In thissmall article we would like to share with you GP support techniques:1. Web Sessions. This technology allows remote support engineer and your GP usersee the same screen and transfer keyboard and mouse control to each other as neededplus be in phone conference either via phone conferencing or such technologies asskype. VOIP allows GP support engineers to call US customers from such traditionaloffshore support locations as India or Philippines2. GP Project Management and Specking out. The remote support practice shows thatPM should be done locally in USA to provide industry knowledge and English languageproficiency. Project Managers who serve you have at least 7 years of local US GreatPlains Dynamics implementation experience. The offshore technology scenarios atthis time require US based consultants as lead project managers and estimators3. Ongoing Support. Remote support technology allows you to save on ongoing GPsupport. Such issues as batch posting crash, where consultant needs to recoverSY00500 and SY00800 tables, for example. Also for earlier GP version, such as priorto 9.0 hanging user kicking out is also support scenario you have to either kickout user from GP system interface or use delete activity where userid
Source: Express-Press-Release.com
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