Released on: 7, October 2009
, Author: Vanita Khushalani
, Audience: Computers related
Motif, Inc., a leading global Business Process Outsourcing (BPO) and Knowledge Services company, is a Sterling sponsor at the ICMI's ACCE Conference and Expo event. This event, held from October 6-9, 2009, at the Mandalay Bay Resort and Casino in Las Vegas, Nevada, is the most important celebration of the contact center industry and it includes top quality education, networking opportunities, and an exhibition of the latest contact center solutions.
Motif's management expert and advisor to the board, Robert Kaplan, shares his thoughts on leveraging Autonomics, a discipline that drives better customer experience, through a presentation on Are you Capturing and Using Knowledge The Way you Should? at 12:45 pm PST on October 8, 2009.
In today's fast paced global business economy, it is key to integrate ever evolving customer sentiments across various channels within customer support organizations. Robert Kaplan talks about the importance of creating a framework for capturing and applying external and internal data from critical customer interaction channels. Learn how to utilize an integrated knowledge platform and how customer support organizations can create an open, transparent environment of relentless rigor and highly motivated people. Discover a roadmap to better results, driven by incentivized agents who constantly innovate to drive a better customer experience.
Meet with Robert Kaplan at booth # 202.
For more information on the conference, please visit http://www.icmi.com/acce2009.
About Motif:
Motif is a leading global Business Process Outsourcing (BPO) and Knowledge Services company, with delivery centers in India and the Philippines and offices in the US and Australia. Its A-list customers include market leading online retailers, leading online travel companies, a leading payment service provider, a top internet auctions company, and a leading solutions provider in life sciences.
Motif specializes in rules based business processes that require human judgment in the workflow. It has 9 years of expertise in serving industries like Online Retail, Online Travel, eCommerce, Online Entertainment, Consulting, and Human Resource & Financial Services. The services provided by Motif include:
Customer Support - Personalized email responses, Chat & Voice support, Community Moderation
Online Fraud Prevention - Site Monitoring, Credit card fraud prevention
Back Office Retirement services, Mortgage services, Insurance services
Research and Analytics - Social media listening, Data gathering & analysis, Key Opinion Leader (KOL) profiling
For further information, please visit our website www.motifinc.com.
Related downloads
369 Way - Vegas Keno consists of two keno games in one, 369 Way Keno and Vegas Keno. Easily change play modes, within the game. Features incude Autoplay, Advanced Card Marking Features, Sound, speed controls, Save/Load Game and more.
Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences.
Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences.
vPhone lets you see, hear, send files, SMS, MMS and chat with anyone, anywhere in the world - all for FREE. vPhonesoft allows to place high- quality videoconferences and call from your computer to any phone or cellular at great rates
VideoWhisper Video Conference is a modern multiple way video chat and real time file sharing tool. It can be used stand alone or integrated to existing sites.
ZoneVideo conference provides users with a multi-level, highly effective online multimedia communication platform that has powerful application functions. With this platform, users can exchange all types of information, e.g. audio, video, desktop
VOIP or Voice Over Inernet Protocol is becoming one of the fastest growing technologies on the internet today. You can talk with a business associate, friend or family member anywhere in the world.
CheatBook(10/2007) - Issue October 2007 - A Cheat-Code Tracker with Hints for several popular PC Action and Adventure Games. 176 PC Games, 13 Walktroughs for PC and 238 Console Cheats are represented in this new version.
The CustomChat Server is for novices and advanced programmers. Use the Room Creator to design and create a totally customized conference area with multiple chat rooms. It requires only a browser for an Administrator to manage chat rooms.
Zonevideo chat sytem is an integration chat system with instant messenger and video chat which allows you to easily see, hear, and chat with people all over the world through internet.
