Released on: 23, April 2007
, Author: Rob Golding
, Audience: Internet related
"To move forward, improve, and expand DuportOnline we needed tointroduce a new partner. Existing customers were the main priority when selecting anew provider. Othello was chosen because of their commitement to customer support.",said Richard Adams, owner of DuportOnline.
The features and prices of services to existing customers are expected to be kept atexisting levels and already preparations are being made to improve both the sharedhosting and VPS facilities offered under the Duport brands. New US servers are beingdeployed immediately, and the existing UK systems have already been migrated to theOthello DataCentre facilities with no client downtime.
"Our first priority is the catching up of all outstanding support issues, andcustomer service enquiries. Followed by a rollout of new and improved servicesacross the DuportOnline brand. We should begin our service improvement programwithin a few days, beginning with extensive hardware upgrades and extending thehosting possibilities for clients." comments Rob Golding, Director OthelloTechnology Systems Ltd, "For support issues client should use the usual DuportOnlinecustomer support system and one of the Othello or Duport support technicians willget to your issues ASAP."
Future plans for DuportOnline.com already being organised include: * Upgrades to all existing US servers* Installation of new UK servers within the Othello DataCentre* Customer choice on Hosting location (country)* Replacement Support System with extensive knowledgebase, online server status andimproved ticket tracking* Extended range of VPS and Dedicated Servers options
Othello Technology Systems Ltd are a UK Ltd Company, who have been providinginternet solutions through dial-up & dsl services, domain name registration,hosting, dedicated server and colocation services for over 10 years, operating inthe United Kingdom, Netherlands and United States, and with customers worldwide.
Source: Express-Press-Release.com
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