Released on: 3, February 2008
, Author: John Horchner
, Audience: Software related
New York, NY Provide Support LLC released a Mac version of its live chat software, which is a powerful e-commerce tool enjoyed by thousands of PC users. The operator console for the Macintosh is ready for those computers running Mac OS X 10.4.x and later, Intel or PowerPC.
The software has been extensively tested and is available now for download from ProvideSupport.com.
Provide Support is the only live chat technology provider to offer downloadable software for the Mac, said John Horchner, marketing manager for the New York-based company. This is important because Mac users are loyal to their interface, and this software was created for and works within that environment. This is not just a browser-based application designed for PCs. It is fully functional software designed for Macs and has all the features that come with the PC version, including Geo Location Map and spellchecker.
Provide Support's live chat software is a cost-effective tool that helps businesses with an online presence reach and retain customers. It allows sales and support professionals to have real-time conversations with website visitors, which builds customer loyalty and ultimately boosts sales.
Live chat has been likened to a virtual handshake giving businesses in competitive industries a leg up in terms of customer service. Provide Support's customers include retailers, real estate professionals, travel agents, insurers, universities, and web designers and hosts.
New customers can sign up for a 10-day free trial at
http:// www.providesupport.com. No payment information is required. The operator console takes just a few seconds to download over a high-speed Internet connection. It's simple to use, and Provide Support's assistants are just a click away.
The ability to monitor website visitors is vital to sharpening marketing strategies. Provide Support's innovative console allows operators to see which web pages potential customers are visiting, how long they're staying, and where they're coming from. If a visitor enters the website from a search engine page, Provide Support captures the search phrase used. Geo Location Map, another Provide Support feature, shows console operators the whereabouts of current website visitors on a world map. Operators can elect to have transcripts of chat conversations sent to them by e-mail.
With Provide Support, there is no contract and accounts may be canceled at any time. A one-month package starts at $15 with discounts for longer subscription terms, up to 45 percent for annual subscriptions.
Over 4000 customers in the USA and abroad rely on Provide Support's Live Chat solution.
Provide Support is happy to offer sales and support professionals expanded benefits that now include software for the Mac, Horchner said. Now, Mac users can be twice as efficient in handling their customers.
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