QC Software Leading Provider of Tier 1 WCS Exposes Critical Issues for Warehouse Managers

oftware is the leading provider of Tier 1 warehouse controlsystems to the warehousing and distribution industries. Since 1996, QC Software,utilizing state of the art technology combined with extensive research, development,and rigorous testing, has developed the QC Enterprise suite of products. Designedto be modular in nature, easily configurable, and platform independent, this highlyscalable solution satisfies the needs of any size warehouse. Kevin Tedford is a seasoned industry veteran with over thirty years experience indistribution. His worldwide experience includes Red Prairie (formerly McHughSoftware International) where he was one of the original partners, and ForteIndustries where he served as Vice President of Technical Operations. In 2005, hefounded KT Consulting, LLC. During his career, he has helped companies achievedistribution related operational efficiency and productivity goals through theappropriate use of material handling automation equipment, information systems andbusiness process improvements. Recently QC Software, the leading WCS (warehousecontrol system) provider published Tedford's response to some of the critical issuesfacing warehouse managers today. According to Tedford, "Warehouse managers aremeasured by their ability to get the right product to the right customer, at aservice level that meets customers' requirements or their company's policy. Thistranslates into having the right amount of inventory in stock, ensuring accuratepicking and delivering these services within a certain cost/product ratio. Problemsoccur when the business environment fluctuates. Your company may be growing ordeclining or the nature of your company's orders or products may be changing. It'snot just the number of orders, but the number of lines per order and quantity perline that has an impact. Perhaps, marketing has decided to offer customizedproducts, so now you have to add value-added services to the distribution center,such as gift wrapping, gift certificates, etc. Providing these additional servicesrequires a whole new business process."There are many different factors that could affect a warehouse manager'sperformance. Some believe the simple solution just to add more people, howeverTedford suggests, "Warehouse managers are looking at the easiest way to solve aspecific problem. If your business is growing and volume is increasing, you maythink the obvious solution is to add more employees. Or it could be adding a wholenew operation in the facility, such as value-added services. The way in which awarehouse manager reacts to the problems could be correct from a micro perspective,but there comes a time when you need to step back and reevaluate the whole businessprocess in the warehouse to determine if there is a better way to meet your highlevel objectives at the lowest cost. After all, the goal of a warehouse is to be alow cost operation, while meeting or exceeding customer service targets."Tedford also noted there are certain actions that warehouse management can take thatwill have a significant impact, notable, "If the cost of operations and the cost perunit are starting to increase, it's probably the result of the law of diminishingreturns. If you double your business and double your workforce, productivity may notdouble. The key thing is to recognize that there is a problem and address it beforebusiness suffers. First, you need to measure what you're doing today, so after yourbusiness changes you can determine if you're doing any better or any worse. Second,is to recognize that your metrics have changed. If they are increasing, you need tostart looking at modifying your operational methods. This can be achieved in manydifferent ways. Perhaps, there is a business process that needs to change, orintroduce new or updated business software, or maybe material handling automation isthe right approach. The key is to recognize that there is a problem, and take actionto change the way you operate to reduce cost."QC Software, Inc.www.qcsoftware.comJerry ListJerryList@qcsoftware.com (513) 469-1424

Source: Express-Press-Release.com

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