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LONDON - July 26, 2007 - ServiceBench, the leading provider of web-based servicemanagement solutions, today announced the availability of a new Extended WarrantySolution, a comprehensive, web-based offering designed to help manufacturersestablish, market and manage extended service agreement programs for the productsthey sell.
The Extended Warranty Solution simplifies the development of an incremental revenuestream from the sale of extended service agreements and uses powerful analytics toprovide deeper insights and enhanced control over the customer experience forimproved service and more effective brand management.
"Increased competition and shifting buying behaviours are challenging manufacturersto discover new methods of developing more profitable customer relationships whilereinforcing brand loyalty," said Michael Dering, CEO of ServiceBench.
"Our Extended Warranty Solution simplifies the process of selling and managingextended service agreements; providing our customers with a deeper connection totheir consumer while adding a new profit centre to their business."
ServiceBench Extended Warranty is a web-based solution with modules designed tosimplify the sales and marketing of extended service agreements. The solution alsocontains tools to streamline scheduling and adjudication of under-warranty repairclaims that are covered by the agreements. Powerful analytic capabilities withinthe Extended Warranty solution capture valuable product and service data to helpoptimise the customer experience and identify cross-sell and up-sell opportunities.
"Extended Warranty is the latest addition to our set of solutions designed to helporganizations deliver the best possible service experience to their customers,"comments Dering. "Manufacturers now have the ability to sell service contractsdirectly into their customer base; helping them to optimise a critical component inthe service supply chain and reach new levels of service excellence."
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About ServiceBench
ServiceBench is a leading provider of service management solutions that integratepost-sales service activities including service call management, field servicemanagement, parts management, claims management and service contract management. The ServiceBench on-demand system easily enables service transactions betweenmanufacturers, retailers or extended warranty providers and their network of partssuppliers, distributors and service providers. ServiceBench solutions provide theessential foundation to manage the service chain for profit and competitiveadvantage. For more information visit www.servicebench.com
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Media ContactsDianne Canham / Helen Talbotéclat marketingTel: 0118 989 5600Email: servicebench@éclat.co.uk
