Released on: 30, July 2009
, Author: Jamie Stewart
, Audience: Software related
Aylesbury, UK - Sytel Limited, a global supplier of hosted and on-premise IP contact center solutions, today announced substantial year-end growth, bucking the trend of the times.
"In the year to March 2009, Sytel's revenues rose by 30%," said Michael McKinlay, Managing Director of Sytel Limited "and we are looking for similar growth this year."
McKinlay attributes the growth Sytel is experiencing to three important factors.
"Firstly, innovation. In recessionary times the pace of innovation doesn't slow. If anything, it increases as call centers look for new ways of doing business and staying competitive. The challenge for our world-class development team is not just to innovate in response, but to anticipate the needs of the market. So for example we have made big investments in our hosted systems in the past five years, making them multi-tenant throughout, VoIP-enabled, highly scalable and with instant failover. But this investment hasn't been at the expense of site-based systems which remain a core part of our business.
"The second factor is the support we give our customers. Our product is used in over 40 countries around the world - but it doesn't matter where our customers are, if they tell us they need help - of any kind - then we have a standard response time everywhere of one hour. Not weeks and not days; one hour. Our philosophy is straight forward: our customers fund our business and deserve to be treated with respect and professionalism.
"The third factor is the quality of our people. We hire the best and then keep them. That means continuity in all we do. And keeping know-how inhouse means that we, and our customers, aren't shackled to legacy systems that can't respond to today's and tomorrow's needs."
About Sytel
Sytel Limited delivers secure, resilient IP telephony infrastructure software for carriers, enterprises and hosted contact center providers, connecting and managing calls and media sessions, without boundary. Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 40 countries. Their toolset delivers advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
www.sytelco.com
Related downloads
HealthWatch Home is designed for personal and family. It can calculate growth percentiles, blood pressure percentiles and BMI, evaluate underweight and overweight, identify metabolic syndrome, and calculate risk for having a heart attack.
HealthWatch Pro allows to show and print various growth charts marked with patient's information, and growth percentiles. If you use growth chats daily, you will find HealthWatch Pro is a very useful software.
Become a revenue generating WiFi Hotspot within 15 minutes after downloading our Free software. You provide the PC, WiFi card/router/AP and the broadband internet. We do the rest.
Forecast the impact of billing fee changes on Revenue, Profit and Client numbers. From basic billing and cost data billing change breakeven points are calculated for revenue and profit and you can build a forecast your business.
With Affiliate's Link Protector you will be able to guard against commission theft by creating pages that redirect, hide, or cloak your affiliate URLs. ALP is great in use with Clickbank, Commission Junction, or other affiliate networks.
Lan IN/OUT board with automatic In and Out posting. Personalized remarks allowed. It also includes a messaging system and displays who is actively using their workstation. No administration required. Board is updated instantly.
Craigslist System is a powerful tool that wil help you BANKROLL Up To $10,517.27 In Profits Every Month by posting ads on Craigslist site
FindGraph is a graphing, curve-fitting, and digitizing tool for engineers, scientists and business. Discover the model that best describes your data.
MSCABImage is the best cure from nasty posting bots (robots). These bots create hundreds email accounts on your web-based mail servers and spam from them, fill your forums with thousands of commercial postings and screw your online polls.
Lan IN/OUT board with automatic In and Out posting. Personalized remarks allowed. It also includes a messaging system and a screen that displays employee information. Awarded 5 stars by ZDNet.
