The Real-time Difference - A Focus on Customer Service

Softarea51.com is your source for all the latest computer technology and software related press releases.
Browse our archive for more press releases!

Released on: 23, June 2006
, Author: Hellen Budaya-Pileski
, Audience: Software related

Recommended: Click here to improve PC speed »


Plantnode is a hybrid web-based software application designedon an open platform to integrate with existing production equipment, analyzereal-time performance, and evaluate machine productivity. PlantnodeÂ's built-inintelligence goes beyond raw data collection to provide a fully integratedproduction and performance management application; differentiated by the ability tocompare real-time data against planned estimates. Plantnode is proven to increaseOverall Equipment Effectiveness (OEE) and enables machine level visibility on a 24x7basis with automatic escalations and interactive processes to drive higher levels ofoperational efficiency, quality, and performance.According to President and CEO of Shoplogix, Kevin Dwyer,  Keeping customersinformed of issues and addressing them before they become problems, goes a long wayto building solid and lasting relationships. Using real-time information,manufacturers have the ability to notify customers immediately when deadlines are atrisk and collaborate to develop solutions that minimize any negative impact. Thiscapability is the differentiator that gives a competitive advantage in customerservice and responsiveness .

Before Plantnode No real-time job status  Delay or unplanned downtime causes short shipment or missed delivery date  Customer finds out at the end of the day that they wonÂ't get their order on time,and theyÂ're unhappy After Plantnode Real-time visibility into production bottlenecks to respond quickly and moreeffectively Set expectations based on accurate real-time information Proactively notify your customers of delays as soon as theyÂ're detected to keepthem happy while maximizing capacity utilization and minimizing loss Benefits Build stronger relationships with customers Improve services due to accurate monitoring of production  better informationfaster and at lower costs Share information fast enough to make it actionable and collaborate to deliver thebest solutions

ABOUT SHOPLOGIXShoplogix develops intelligent performance management software that optimizes plantfloor operations. Shoplogix solutions improve productivity, efficiency, and totaloperational performance by allowing companies to make real-time decisions thatimpact profitability while actively engaging employees in the process.

PLANTNODE NETWORK Plantnode Network is an enterprise web-based software application that consolidatesand analyzes operational data for all Plantnode enabled equipment providing acomplete and accurate view of production performance. Plantnode NetworkÂ'sdistributed design provides true enterprise scalability to evaluate real-timeperformance on a plant-wide, multi-site, or global basis.


Source: Express-Press-Release.com
Related downloads


ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.

Whats the time - anywhere in the World? User friendly TimesOwn answers, displaying the zones, countries and people names of regular interest. Just a click away in your system tray. Used around the World. Brilliant!

Statistics Counter Service is a complete real-time counter hosting tool. It lets you offer powerful counter service to others from your site.

Image In Focus This is software to create Montage composite images from various out of focus images. Various microscope or camera images, taken with a different focal plane can be combined into one perfectly in-focus picture.

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.

Igoodsoft CRM System is On-Demand Small Business CRM System.Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.Manage your marketing, customers, purchase,sales,orders.

RealMetrics performs over 110,000 tests per day against real accounts established with VPS hosting providers to publish objective reports daily. Review the reliability, speed, and customers service performance of the top VPS hosting providers.

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message.

ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support.
Softarea51.com RSS Feed

Get RSS updates on latest computer technology and software related press releases Subscribe to Latest Press Releases RSS feed    Subscribe



You are welcome to include these headlines in your own pages. If you want to find out how to parse this RSS file please read our tutorial How to parse RSS feeds with PHP.