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TotalCare, a service division of Alphanumeric Systems, Inc., serves as an outsourcedIT department for Triangle SMBs, helping them better manage and leverage technologyas a competitive advantage.  A modern theory in business is that technology hascreated a level playing field for organizations of all sizes. If SMBs are smart inhow they leverage technology to their advantage, they can quickly become a threat tocorporate power-houses, says Tim Finnegan, Program Director.
 We believe that the 360 Care via Visitar solution is one of those technologiesthat gives smaller businesses a significant competitive advantage. Area companiesthat implement this solution into their business can enhance sales interactions,increase collaboration, uncover new opportunities and deliver better customer careat a cost they can afford. We are pleased to deliver this world-classfunctionality to local small and mid-sized businesses, added Finnegan.
One of the essential elements in retaining healthy customer relationships is greatcommunication and in todayÂ's business world, there are literally dozens of customertouch-points: email, chat rooms, instant messaging and VoIP to name a few. Thesemultiple touch-points are a challenge for smaller businesses to track and manage.
360Â Care via Visitar, a platform developed exclusively to meet the unique needs ofsmall and mid-sized businesses, actually allows organizations to track a customerÂ'scomplete interaction with the company through various touch-points. This richcapability is typically found only in the contact centers of the worldÂ's largestenterprises.
360Â Care via Visitar breaks barriers previously set by more widely-known customerrelationship management tools used to help a company manage sales leads. The toolgives an entire organization a 360-degree view of customersÂ' multiple interactionswith the organization. 360Â Care via VisitarÂ's value lies in making these functionseasy and affordable for any small or mid-sized business, and making them accessibleto more users than just the contact center representatives.
For a free demonstration of how Visitar integrates into a companyÂ's existingbusiness structure, contact Tim Finnegan at 919-376-4518 or visitwww.totalcareitsolutions .com.
# # #About TotalCare IT Solutions:TotalCare IT Solutions, a division of Alphanumeric Systems, Inc., is the leadingprovider of outsourced IT support services to small and mid sized Triangle basedbusinesses.
The companyÂ's proprietary 24x7x365 remote monitoring technology eliminates mostcomputer related issues before they occur, saving clients from downtime andsignificantly reducing the costs associated with traditional  break/fix sitevisits.
TotalCare is the smart, safe and secure solution for growing technology enabledbusinesses. Over the past 25 years the company has worked with more Triangle basedcompanies than any other local IT company and supports over 10,000 devices for itsroster of clients. TotalCare is headquartered in Raleigh, North Carolina andprovides IT services to companies from the Triad to the North Carolina coast.
For more information, call 919-376-4518 or visit www.TotalCareITSolutions.com.
About 360Â Care viaVisitar360 Care viaVisitar is the first solution exclusively for the true small andmid-sized business (SMB) that includes a complete customer relationship management(CRM) application with integrated capabilities to establish and manage customerconnections via phone, e-mail, and other communication channels. Provided as ahosted service, there is no requirement for any on-premise hardware or software, orspecialized phone systems. And because it is delivered as a service, 360Â CareviaVisitar is especially suited for businesses without a self-sustaining ITdepartment to manage added software applications and telephony infrastructure, andfor those unable or unwilling to invest significant financial resources to acquirethe equipment and software traditionally required to implement advanced telephonyand customer care capabilities. Most importantly, VisitarÂ's patent-pendingconfiguration approach enables a new customer to be up and running in less than 30minutes with full telephony integration.
About VisitarVisitar provides innovative customer relationship management (CRM) and sales forceautomation (SFA) solutions that link rich telephony capabilities with businessapplications to improve efficiency and enhance customer and employee experience. Delivered as a service, the solutions are affordable for small and mid-sizedbusinesses and do not introduce any IT management burden. VisitarÂ's  viaVisitar solutions eliminate complexity by supporting any web browser and telephone systemand also simplify ongoing system management through a business-friendly,rules-drive n configuration capability.
Visitar solutions are delivered to customers via a network of business partners thatare the trusted providers of networking, phone or application capabilities to thesmall and mid-sized businesses market. For more information, including a completeoverview of the capabilities, functionality, and benefits of the Visitar solution,visit www.visitar.com.
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