Released on: 20, April 2007
, Author: CubicleSoft
, Audience: Software related
Users break computer systems. Technical support/IT helpdeskpeople fix them. Users spend two hours on the phone with technical support andsometimes problems are solved but only after spending two hours. Then complaintsare told about the experience to coworkers and friends. The end result is acommunication breakdown and a public relations disaster. VerifyMyPC reducestechnical support times from 2 hours to 5 minutes, fixing the problem in theprocess, and restores the relationship between technical support personnel andend-users.
VerifyMyPC is change tracking and management software that tracks changes made tocomputer systems running Windows NT/2000/XP/2003/Vista. Systems that haveVerifyMyPC installed on them keep track of software installations, changes, andremovals as well as critical system components on a daily basis. All of thisinformation is analyzed and a short summary is generated that describes what haschanged - in full sentences such as "Since the last scan you have: Installed AdobeAcrobat 8, Installed known spyware." Information that, at a glance, tells whatchanged.
Armed with VerifyMyPC, technical support personnel can ask the user two simplequestions: "About when did the problem with.....start? Was it yesterday, a coupledays ago, or just make a reasonable guess?" The user will respond with "Oh, yeah! It started 3 days ago." Then the support personnel starts VerifyMyPC and looks atthe last 48-96 hours worth of changes - several weeks worth of changes can be viewedin just a few seconds. Since VerifyMyPC is designed specifically for suchscenarios, the problem sticks out and therefore can be easily fixed. Five minuteslater, the problem is fixed and both people go their separate ways. And both arehappy.
VerifyMyPC 2.4 introduces Alternate Data Stream support. Also known as ADS. ADS isa hidden feature of Windows and very hard to get access to. Some viruses andspyware like hiding in this secret area since it requires highly specialized toolsto even see the files under Windows. ADS acts as a metadata storage medium but canbe a hiding spot for malware.
The VerifyMyPC 2.x series is completely re-written from the ground-up. VerifyMyPC2.x features an advanced, high-performance scanning engine and generates textualdescriptions (for example, "Installed Adobe Photoshop CS2", "Installed knownspyware", etc). It even has drill down abilities to go from high-level overviews todetails of the problems found.
CubicleSoft VerifyMyPC is $10 per user. It requires 32MB RAM, 100MB hard drivespace, 1GHz CPU, and Windows NT, 2000, XP, 2003, or Vista.
http://www.cubiclesoft .com/VerifyMyPC/
Source: Express-Press-Release.com
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