Released on: 31, December 1969
, Author: Voicent Communications, Inc Industry: Software Press Release Summary: IVR Studio Interactice Voi
, Audience: Software related
ent IVR Studio is designed to deliver a high quality callerexperience for any organization by simplifying business integration and increasingflexibility. IVR Studio ensures professional and interactive communication with yourcallers and quicker resolution of issues. Based on internet standard, Voicent IVR Studio is open and extensible, and it allowscustomers to integration with existing website and incorporate custom-developed Javaclasses, which enables independent developers to extend Voicent IVR solution to meetunique customer business needs. Voicent IVR solution offers point-and-click callflow design, ease of installation, and lower cost of ownership. Ideal inbound IVR solution for your business or organizationSelf-service:Allow callers to get answers to standard inquiries simply and easily, and inseconds, without the need for an agent. Reach the right agent:Automatically capture relevant information from your callers and direct them to theappropriate agent to handle their call. 24/7 customer service:Enable your customers to get the information they need, when they need it. YourVoicent IVR application is working even when you are not, or it can transfer callsto your cell phone.Inbound IVR Solution Key Features1. Point-and-click call flow design 2. Deployed on any PC3. Transfer call to any phone, such as your cell phone 4. Interactive touch tone response 5. Speech command response 6. Automatically convert text to speech 7. Easy integration with your website 8. (Developer feature) Integrate with any program through Java 9. Support single phone line or multiple phone lines 10. Natural Text-to-speech engine for playing any text over the phone 11. (Requires Voicent TelephonyCRM) Answer call with different IVR application basedon caller ID.
Source: Express-Press-Release.com
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