Released on: 29, September 2006
, Author: Jan Horna / HorMart Ltd.
, Audience: Internet related
WHAT: Web hosting companies can choose among three basicservices. If a web host would like to see the business through the eyes of itscustomer, then the individual customer support audit is the best option. Competitorsbenchmarking answers the question  Do competitors provide better support to theircustomers? The third option suits web hosts targeting new markets. It brings reviewof the customer support level standards in different markets.
WHY: An efficient customer support is one of the key elements that attract thecustomers - web site owners. From audit results the web hosting providers learn ifcustomer support operations add the real value to their customers.
WHO: Company HorMart has developed a sophisticated methodology for measuring theperformance of web hosts' support teams over the last two years. The testing runs innon-stop 24/7 mode and includes both non-professional and expert questionssimulating customers with different backgrounds.
HOW: The audit program covers multiple communication channels: e-mail, phone, livechat. The quality of the response to each testing question is evaluated according tofive-point scale. E-mail answers have an additional parameter: the response time.
WHERE: The audit service offered at HosTest.net is designed for web hostingproviders all around the globe. Currently the testing service is available only inEnglish.
Company HorMart, based in Brno, Czech Republic, has focused in the web hostingindustry since 2000. HorMart, a privately held audit and market research company,has been successful in providing performance improvement tools for leading webhosting providers.
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Source: Express-Press-Release.com
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