Released on: 31, December 1969
, Author: Satya Narayan
, Audience: Computers related
Lenovo is an innovative, international technology company formedas a result of the acquisition by the Lenovo Group of the IBM Personal ComputingDivision. Lenovo's executive headquarters are in Purchase, New York, USA withprincipal operations in Beijing, China, and Raleigh, North Carolina, USA and anenterprise sales organization worldwide. The company employs more than 19,000 peopleworldwide.
New Delhi, India, September 12, 2007 - Zed-Axis Technologies designed and developed acustomer relationship management system for Lenovo. The customer management systemhas been designed and developed at the Delhi based company that has been servingLenovo for a long time now.
The Lenovo Aisa Pacific CRM is planned to develop a call center management or amarketing management system for Lenovo in the Asia Pacific region. The applicationwill eventually help Lenovo capturing leads and storing data in a secure andmanageable application.
Lenovo runs numerous promotional campaigns in the Asia Pacific region and needed todevelop a web based application to manage all of them. Zed-Axis application development teamincorporated various functionalities to manage all the data captured through thesecampaigns.
As a multi user application, Lenovo required the application to be managed by threeusers: Application Administrator, Call Center Agent and Marketing Manager. Hence, Zed-Axis created three different logins withdifferent functionalities depending on user s role. Also, Zed-Axis provided a Train the Trainer trainingexplaining every minute detail about the application to Lenovo s staff.
This workshop enabled Lenovo s training staff in further training of theapplication s users, and helped them use CRM application efficiently. To addfurther, authenticated users can easily operate the application with help of a usermanual provided by Zed-Axis. The detailedmanual explains every function of the application and makes it easy to handle forthe user.
Zed-Axis followed a well-defined qualitycontrol policy to ensure smooth functioning of the project through out and a timelydelivery for the same. The Application Development team implemented latest technicalinsights to make this project a success.
Source: Express-Press-Release.com
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