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KMWorld's list of "100 Companies that Matter" is selected by knowledge managementpractitioners, theorists, analysts, vendors, and customers and represents the listof vendors that make the most impact in knowledge management.
"If there is a single trait shared by the companies listed in the KMWorld '100Companies that Matter in Knowledge Management', it is their determination to treattheir entire constituency chain, from top to bottom, with respect and withouthubris. Clearly, attitude alone doesn't warrant inclusion on the list, attitude mustbe accompanied by elegance in the design and implementation of their software," saidHugh McKellar, KMWorld editor in chief.
eGain's knowledge management software offers comprehensive capabilities forknowledge capture, adaptive content management, flexible information access and easyintegration with existing enterprise content assets. The solution includes twodecades of best practices and is used by blue-chip clients around the world inmultichannel contact centers, helpdesks and web self-service sites to improvecustomer service quality, consistency and compliance, increase agent productivity,enhance revenue through contextual upsell and cross-sell, and curb support costs.The solution is an integral part of eGain ServiceÂ, a comprehensive software suitethat helps companies transform their traditional contact centers into unifiedcustomer interaction hubs. In-depth information on eGain Service is available at thefollowing URL: http://www.egain.com/products/ multichannel_service.asp
"eG ain is a pioneer in knowledge management with a long track record of addingbusiness value," said Ashu Roy, CEO of eGain. "We are pleased with KMWorld'srecognition that we are one of the 100 companies that matter most in knowledgemanagement."
The 2007 list of "100 Companies that Matter in Knowledge Management" will bepublished in the March issue of KMWorld magazine.
About KMWorldThe leading information provider serving the Knowledge, Document and ContentManagement systems market, KMWorld informs more than 50,000 subscribers about thecomponents and processes - and subsequent success stories - that together offersolutions for improving business performance. KMWorld is a publishing unit ofInformation Today, Inc.
About eGaineGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact centersoftware for in-house or on-demand SaaS deployment. Trusted by prominent enterprisesworldwide, eGain has been helping businesses achieve and sustain customer serviceexcellence for more than a decade. 24 of the 50 largest global companies rely oneGain to transform their traditional call centers, help desks, and web customerservice operations into multichannel customer interaction hubs. These hubs enabledramatically improved customer experience, unified multichannel customer service,end-to-end service process efficiencies, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves more than 800 enterprise customers worldwide. To find out moreabout eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (UnitedStates), 1753-464646 (UK and rest of Europe).
*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,cross-lifecycle customer service  overall capabilities, knowledge management,architecture and analytics; 2005 Forrester Wave report on eService
Media contact: Maeve NaughtoneGain Communications Corporationphone: 650-230-7449Email: pr@egain.com
