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Now in its fourth year, KMWorld's Trend-Setting Products awards program honorscompanies whose products hold promise for the knowledge management marketplace,emphasizing knowledge management as an approach to delivering solutions to anorganization, its workers and its customers. KMWorld editors selected its list ofTrend-Setting Products after evaluating input from experts including colleagues,analysts and users from C-level executives to entry-level knowledge workers.
"Assembling the list of Trend-Setting Products of 2006 is a year-long collaborativeeffort with editorial colleagues and analysts and, especially, users," says HughMcKellar, KMWorld editor in chief. "A pioneering solution, eGain OnDemand is aproven customer service solution that has enjoyed success in the mid-market as wellas the most demanding enterprises."
"eGain OnDemand helps businesses rapidly set up customer interaction hubs foreffective, efficient, and consistent multichannel customer service and improvedcontact center performance," said Ashu Roy, CEO of eGain. "We are delighted to be,once again, recognized by KMWorld as a market leader for adding strategic businessvalue to our customers."
The "Trend-Setting Products of the Year" winners for 2006 will be published in theSeptember issue of KMWorld magazine.
About eGain OnDemandeGain OnDemand is the industryÂ's first-ever hosted customer service software. Provenin mission-critical, large-scale deployments for more than eight years, the solutionenables companies to get single or multichannel customer service operations up andrunning quickly, without requiring extensive IT resources. Some businesses havechosen eGain OnDemand to prove business value before investing in the company'son-premise solution. With eGain, the transition from on-demand to in-housedeployment and vice versa is uniquely seamless, virtually eliminating risk in thesolution acquisition process. For additional information on eGain OnDemand, visit:http://www.egain.com/pr oducts/on_demand.asp
About KMWorldThe leading information provider serving the knowledge management systems market,KMWorld covers the latest in Content, Document and Knowledge Management and informsmore than 51,000 subscribers about the components and processes - and subsequentsuccess stories - that together offer solutions for improving business performance.
About eGaineGain (OTC: EGAN.OB) is a leading provider of customer service and contact centersoftware for in-house or on-demand deployment. Trusted by prominent enterprises andgrowing midsize companies worldwide, eGain has been helping organizations achieveand sustain customer service excellence for more than a decade. 24 of the 50 largestglobal companies rely on eGain to transform their traditional call centers, helpdesks, and web customer service operations into multichannel customer interactionhubs. These hubs enable dramatically improved customer experience, unifiedmultichannel customer service, end-to-end service process efficiencies, and enhancedcontact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves over 800 enterprise customers worldwide. To find out more abouteGain, visit www.eGain.com or call the company's offices: 800-821-4358 (UnitedStates), 1753-464646 (UK and rest of Europe).
Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,cross-lifecycle customer service - overall capabilities, knowledge management,architecture and analytics; 2005 Forrester Wave report on eService
eGain, the eGain logo, and all other eGain product names and slogans are trademarksor registered trademarks of eGain Communications Corp. in the United States and/orother countries. All other company names and products mentioned in this release maybe trademarks or registered trademarks of the respective companies.
eGain media contact:
Maeve NaughtonTel: 650-230-7449Email: pr@egain.com
