Released on: 16, August 2006
, Author: eGain Communications
, Audience: Software related
Mountain View, Calif. (August 16, 2006): eGain CommunicationsCorporation (OTC BB: EGAN.OB), a leading provider of customer service and contactcenter software for in-house or on-demand deployment, today announced that it willhost an online seminar featuring JupiterResearch on Wednesday, August 22nd, from11:00 am to noon Pacific Time. The webinar will focus on the evolution of webself-service from a tactical cost reduction tool to a strategic differentiator thatcan boost online user adoption, enhance customer experience, and increase sales.
JupiterResearch has been tracking the evolution of web self-service over the lastseven years, and has identified three distinct stages of its evolution  fromSelf-Service 1.0 to Self-Service 3.0. Leveraged by leading companies that excel incustomer service, Self-Service 3.0 represents the most innovative and comprehensiveapproach to self-service that can set new standards in user adoption and customerexperience, while increasing sales and strengthening brand loyalty. JupiterResearchwill walk the audience through this evolution and provide insights into Self-Service3.0  what it is and how businesses can benefit from it.
eGain delivers the industry's most comprehensive, proven and flexible customerinteraction management solution, including web self-service, to world-class clients.Co-presenting with Jupiter, eGain will speak about self-service innovations and bestpractices implemented by its blue-chip clients worldwide.
Featured Presenters- Zachary McGeary, Associate Analyst for Web Technologies and Operations,JupiterResearch - Don Muchow, Senior Solutions Manager, eGain
Date and Time of EventWednesday, August 22nd, from 11:00 am to noon Pacific Time.
How to RegisterTo register, please fill out the registration form at:http://www.egain.com/pages /egain_webinar_06aug.asp?sourc e
Source: Express-Press-Release.com
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