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The eGain team in Amsterdam will focus on developing the business across Northernand Central Continental Europe, and also provide local support and professionalservices to customers across the region from this base.
"We are involved in a growing number of high-value customer projects with the addedcomplexity of multi-country and multi-continent deployment. Our office in Amsterdamwill enable us to bring the cost advantages of eGain's proven global operating modelto our clients," comments Andrew Mennie, eGain Europe's Vice President and GeneralManager.
This operation will complement the company's European headquarters in Slough, UK,and help fulfill the growing need for multichannel customer service solutions forenterprise clients in Europe. eGain already has a long list of blue-chip clients inthe UK and continental Europe, including ABN AMRO, Vodafone, HMV, RDW, Barclays, TRWand Virgin Mobile.
Mennie continues: "eGain has delivered many high profile projects to customers inthe Benelux region and established effective business partners. Opening a new localoffice in Holland is a strong demonstration of our continuing commitment to thecontinental European market."
"We chose Holland as a strategic Northern European hub to expand further into Europedue to its broad and deep pool of highly skilled, multi-lingual staff," concludesMennie.
In addition, eGain have recruited a Senior Marketing Manager for EMEA from Holland,who will be based in the UK office. eGain have plans to expand their team furtherstill over the coming six months.
About eGain eGain (OTC: EGAN.OB) is a leading provider of customer service and contact centresoftware for in-house or on-demand deployment. Trusted by prominent enterprises andgrowing mid-sized companies worldwide, eGain has been helping organisations achieveand sustain customer service excellence for more than a decade. Twenty-four of thefifty largest global companies rely on eGain to transform their traditional callcentres, help desks and Web customer service operations into multichannel customerinteraction hubs. These hubs enable dramatically improved customer experience,unified multichannel customer service, end-to-end service process efficiencies, andenhanced contact centre performance.
eGain Service 7, the company's software suite, includes integrated, best-in-classapplications for Web self-service, e-mail management, knowledge management, live Webcollaboration through chat and co browsing, automation of fax and paper-basedservice interactions, case management and service fulfillment. These robustapplications are built on the eGain Service Management Platform (eGain SMPÂ), ascalable next-generation framework that includes end-to-end service processmanagement, multichannel, multisite contact centre management and certifiedout-of-the-box integrations with leading call centre, content and business systems.
eGain OnDemandÂ, the industry's first-ever on-demand eService software, is a proven,robust and scalable solution that has been used by companies of all sizes to rapidlybuild customer interaction hubs for over eight years.
Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves over 850 customers worldwide. To learn more about eGain, visithttp://www.eGain.com or call the company's offices: London: +44 (0) 1753 464646;Dublin: +353 1 8472290; United States: +1 888 603 4246 ext. 9.
eGain media contact:Jamie AbayanTel: 650-230-7528Email: pr@egain.com
