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With eGain, beeone GmbH, an independent solution provider and distributor ofadvanced interaction management solutions, will continue to provide organisations inGermany with a comprehensive and proven platform for implementing multichannelcustomer interaction hubs. beeone GmbH will utilise the new hub approach to customerservice. This approach dramatically reduces customer service costs, enhancesmultichannel customer experience, improves service quality and consistency andboosts contact centre productivity by centralising interaction management, knowledgemanagement, workflow, business rules, administration, integration and applicationinfrastructure in one common platform.
Based in Itzehoe, near Hamburg, and part of the D+S Europe Group, beeone GmbH(formerly conTakt business service GmbH) will capitalise on its solid reputation inthis area, providing fully integrated customer service solutions to the Germanmarket. Under this agreement, the company will provide services around eGain'sentire suite of customer interaction management products for email management, webself-service, chat, web collaboration and knowledge management. These applicationscan be deployed individually, or as a fully integrated suite for multichannelcustomer service.
"Industry experts are predicting robust demand for customer interaction managementsolutions in Europe. beeone and eGain are already seeing strong customer interestfor our solutions in Germany, and we look forward to further expanding our presencein this region," explains Ray Connolly, eGain Sales Director, EMEA.
"Managing customer interactions has become an important focus area as Germancompanies look to differentiate themselves from competitors," said Stefan PÃ hz,Managing Director, beeone. We look forward to bringing eGain-powered, best-in-classinteraction management solutions to the German market and growing our relationshipwith eGain."
About beeone GmbH: beeone GmbH provides a broad set of services including CRM consulting, call centreoutsourcing, systems integration, project management, and custom softwaredevelopment. Founded in 1998 in Itzehoe, beeone's customers include majorcorporations in the financial services, insurance, telecommunications, e-Business,energy, pharmaceutical and pay-tv sectors. For more information, please visit:www.beeone.de
About eGain Communications Corporation: eGain (OTC: EGAN.OB) is a leading provider of customer service and contact centresoftware for in-house or on-demand deployment. Trusted by prominent enterprises andgrowing midsize companies worldwide, eGain has been helping organisations achieveand sustain customer service excellence for more than a decade. 24 of the 50 largestglobal companies rely on eGain to transform their traditional call centres, helpdesks, and web customer service operations into multichannel customer interactionhubs. These hubs enable dramatically improved customer experience, unifiedmultichannel customer service, end-to-end service process efficiencies, and enhancedcontact center performance.
eGain ServiceÂ, the company's software suite, includes integrated, best-in-classapplications for web self-service, email management, knowledge management, chat andweb collaboration, automation of fax and paper-based service interactions, casemanagement, and service fulfillment. These robust applications are built on eGainService Management Platform (eGain SMPÂ), a scalable next-generation framework thatincludes end-to-end service process management, multichannel and multisite contactcentre management, and certified out-of-the-box integrations with leading callcentre, content, and business systems. eGain OnDemandÂ, the industry's first-everon-demand eService software, is a proven, robust and scalable solution that has beenused by companies of all sizes, in the last eight years, to rapidly build customerinteractions hubs.
Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves over 800 enterprise customers worldwide. To find out more abouteGain, visit www.eGain.com or call the company's offices: United States:800-821-4358; UK/Europe: 1753-464646.
*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group'sbull's eye reports on cross-channel, cross-lifecycle customer service - overallcapabilities, knowledge management, architecture and analytics
**Source: Rankings on ERMS in 2004 Forrester TechRankings on eService
eGain, the eGain logo, and all other eGain product names and slogans are trademarksor registered trademarks of eGain Communications Corp. in the United States and/orother countries. All other company names and products mentioned in this release maybe trademarks or registered trademarks of the respective companies.
Editorial ContactsFurther information on eGain Communications  including interviews and photography  is available on request.
beeone Axel Meese/ Daniela Baack beeone GmbH Tel : 0800-0233663 Email : beeone@egain.com
eGainKerry Hallard/Nicola CrafteGainTel : +44 (0)20 7292 8680Email: egain@buffalo.co.uk
