Released on: 31, December 1969
, Author: eGain Communications
, Audience: Software related
MOUNTAIN VIEW, Calif. September 6, 2007: eGain Communications Corporation (OTC BB:EGAN.OB), provider of the top-rated* customer service and contact center softwarefor in-house or on-demand SaaS deployment, today announced eGain Service wasranked the #1 customer service software and the runner-up in CRM systems in theannual survey of the top 500 US-based web retailers, conducted by Internet Retailermagazine in 2007. E-commerce companies listed in Internet Retailer s Top 500 Guide use products andservices from more than 200 vendors. These solutions, which fall into one or more of16 categories, play a significant role in a retailer s ability to stay open forbusiness whenever customers are ready to buy. The top two vendors in each categorywere determined based on research conducted by the publication, which analyzed howfrequently suppliers were cited by merchants.eGain Service is the industry's most comprehensive customer interaction hub softwaresuite. Available on-premise or on-demand, eGain Service includes integrated,award-winning applications for call tracking and resolution, contact centerknowledge management, multi-modal web self-service (including dynamic FAQs, chatbotself-service, search, browse, and guided help), email management, chat, webcollaboration, fax and postal mail management, notifications and servicefulfillment, based on a common platform, eGain CIH . The solution helps retailersprovide superior customer experience, improve online conversion, and reinforce brandequity. At an operational level, eGain Service helps improve contact center agentproductivity, reduce transaction abandonment in areas such as form-filling andonline shopping, improve website stickiness, generate revenue at the point ofservice, and curb customer service costs.Additional information about eGain Service is available at:http://www.egain.com/produ cts/multichannel_service.asp eGain has provided customer interaction hub software to marquee retail companiesaround the world in order to help them provide memorable customer serviceexperiences and enhance revenue by improving online conversion, said Ashu Roy,eGain CEO. We are pleased to get this recognition from the largest web retailersin the US.
About the Top 500 GuideWith 376 pages 47% more than last year's Edition the 2007 Edition of InternetRetailer s Top 500 Guide is the only authoritative ranking and the mostcomprehensive analysis of America's 500 largest e-retailers based on their annualsales on the web. From the publishers of Internet Retailer, the leading informationprovider for the e-retailing industry, this all new Top 500 Guide contains the verylatest competitive data on the leaders of web-based retailing who account for nearlytwo-thirds of $135-billion e-retailing industry in the U.S. Additional informationon the Top 500 Guide is available at the following URL:http://www.internetretail er.com/top500/
*Source: 2007 Forrester Wave report on interaction-centric customer service managementsoftware: #1 in "strategy", "customer service" product capabilities, "architectureand platform," "product strategy", "corporate strategy," and "customer base" 2006 Forrester Wave report on eService: Rated as a leader in current offering andstrategy with the highest scores in 14 enterprise-critical criteria2005 Forrester Wave on eService: Rated #1 in "current offering"2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-LifecycleCustomer Service - overall capabilities, knowledge management, architecture andanalytics
About eGaineGain (OTC BB: EGAN.OB) is a leading provider of customer service and contact centersoftware for in-house or on-demand SaaS deployment. For more than a decade, theworld's largest companies have relied on eGain to transform their traditional callcenters, help desks, and web customer service operations into multichannel customerinteraction hubs. Based on the Power of One , the concept of one unified platformfor multichannel customer interaction and knowledge management, these hubs enabledramatically improved customer experience, unified multichannel customer service,end-to-end service process efficiencies, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves more than 800 enterprise customers worldwide. To find out moreabout eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (USheadquarters), 1753-464646 (UK and Continental Europe).
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eGain, the eGain logo, and all other eGain product names and slogans are trademarksor registered trademarks of eGain Communications Corp. in the United States and/orother countries. All other company names and products mentioned in this release maybe trademarks or registered trademarks of the respective companies.
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eGain media contact
Jamie AbayanPhone: 650-230-7532 Email: pr@egain.com
Source: Express-Press-Release.com
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