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The award was based on a combination of measures that included revenue,year-over-year growth, and reputation for customer satisfaction, depth offunctionality, and company direction.
 The  One to WatchÂ' award was given to eGain for its continued innovation insoftware and services for implementing customer interaction hubs. I look forward toseeing their continued growth, said David Myron, Editorial Director, CRM magazine.
Jointly conceived and developed by eGain and its blue-chip customers, eGain ServiceÂdirectly addresses the mindset of todayÂ's consumers, who expect a broad choice ofcommunication channels and superior service quality when interacting with theirfavorite brands. The software suite combines deep knowledge management and processautomation tools with a rich set of applications for managing the ever-growingvolume of interactions through traditional as well as emerging communicationchannels. The customer interaction hub (CIH) approach centralizes channelmanagement, knowledge bases, business rules, and analytical engines, and drasticallyreduces the cost of managing multiple channels while improving customer experienceand process efficiencies.
Launched in October 2006, eGain Service 7.6 is the industryÂ's first solution tosupport short message service (SMS) customer service interactions as well asnext-generation web self-service, chat, cobrowsing, email, fax, postal mail,notification management, call tracking and resolution, knowledge management, andservice fulfillment. The solution can be deployed on-demand or on-premise. Detailsabout eGain Service are available at http://www.egain.com/products/ index.asp.
 Customer focus and innovation have always been cornerstones of our businessstrategy and operating philosophy, said Ashu Roy, CEO of eGain.  We are pleased towin this prestigious award from CRM magazine, the premier publication in thecustomer relationship management space.Â
*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,cross-lifecycle customer service - overall capabilities, knowledge management,architecture and analytics; 2005 Forrester Wave report on eService
About eGain eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact centersoftware for in-house or on-demand SaaS deployment. Trusted by prominent enterprisesworldwide, eGain has been helping businesses achieve and sustain customer serviceexcellence for more than a decade. 24 of the 50 largest global companies rely oneGain to transform their traditional call centers, help desks, and web customerservice operations into multichannel customer interaction hubs. These hubs enabledramatically improved customer experience, unified multichannel customer service,end-to-end service process efficiencies, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves more than 800 enterprise customers worldwide. To find out moreabout eGain, visit www.eGain.com or call the companyÂ's offices: 800-821-4358 (UnitedStates), 1753-464646 (UK and rest of Europe).
Media contact:
Maeve Naughton eGain Communications Corporation phone: 650-230-7449 Email: pr@egain.com
