Released on: 31, December 1969
, Author: eGain Communications Industry: Software Press Release Summary: Software Magazine ranks eGain as
, Audience: Software related
tain View, CA (October 10, 2007) - eGain CommunicationsCorporation (OTCBB: EGAN.OB), provider of the industry's top-rated* customer serviceand contact center software for in-house or on-demand SaaS deployment, announced itsinclusion today in the 2007 Software 500, Software Magazine's list of the world'spremier software and services providers.Directed towards medium to large enterprises, their IT professionals, softwaredevelopers, and business managers, the Software 500 is a revenue-based ranking ofthe world s largest software and service providers. More specifically, it is basedon the total worldwide software and services revenue for 2006 including revenuesfrom software licenses, maintenance and support, training and software-relatedservices and consulting. In addition to public documents, this information wascollected from a survey prepared by King Content Co. and posted atwww.softwaremag.com. The 2007 Software 500 results show that growth in the softwareand services industry was healthy from 2006 to 2007, the ranking year. The industrycontinues to be dynamic with more than 98 new companies on the list this year forthe first time, said John P. Desmond, editor of Software Magazine andSoftwaremag.com. "The Software 500 helps CIOs, senior IT managers, and IT staffcreate the short list of business partners. It is a quick reference of vendorviability." Being named for the fifth year in a row to the Software 500 is an honor for eGain, said Ashu Roy, CEO of eGain. eGain s steadily improving rank over the past threeyears shows the growing demand for robust customer service solutions for unified,multichannel customer service. The Software 500 list is published online at www.softwaremag.com. *Source: 2007 Forrester Wave report on interaction-centric customer service managementsoftware: #1 in "strategy", "customer service" product capabilities, "architectureand platform," "product strategy", "corporate strategy," and "customer base" 2006 Forrester Wave report on eService: Rated as a leader in current offering andstrategy with the highest scores in 14 enterprise-critical criteria2005 Forrester Wave on eService: Rated #1 in "current offering"2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-LifecycleCustomer Service - overall capabilities, knowledge management, architecture andanalytics About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com Digital Software Magazine, the Software Decision Journal, has been a brand name inthe high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, isthe online catalog to enterprise software and the home of the Software 500 rankingof the world s largest software and services companies, now in its 25th year.Software Magazine and Softwaremag.com are owned and operated by King Content Co. About King Content Co. and the Software Marketing Perspectives Conference & Expo King Content Co., owner of Software Magazine, is holding a one-day SoftwareMarketing Perspectives Seminar & Expo at the Hyatt Regency Austin on Town Lake, onOct. 23, 2007. To register, go to www.smpevent.com. The event offers a spin-freezone where VPs and directors of technology product management, primarily from thesoftware industry, can share experiences and network with each other.The fourth annual Software Marketing Perspectives Conference & Expo will be held atthe Santa Clara Convention Center, Santa Clara, Calif., from May 7-9, 2008. Watchthe event Web site for program information. About eGaineGain (OTCBB: EGAN.OB), is a leading provider of customer service and contact centersoftware for in-house or on-demand SaaS deployment. For more than a decade, theworld's largest companies have relied on eGain to transform their traditional callcenters, help desks, and web customer service operations into multichannel customerinteraction hubs. Based on the Power of One , the concept of one unified platformfor multichannel customer interaction and knowledge management, these hubs enabledramatically improved customer experience, end-to-end service process efficiencies,increased sales and enhanced contact center performance. Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves more than 800 enterprise customers worldwide. To find out moreabout eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (USheadquarters), 1753-464646 (UK and Continental Europe).###eGain, the eGain logo, and all other eGain product names and slogans are trademarksor registered trademarks of eGain Communications Corp. in the United States and/orother countries. All other company names and products mentioned in this release maybe trademarks or registered trademarks of the respective companies.###eGain Media Contact: Jamie Abayan Tel: 650-230-7532 Email: pr@egain.comSoftware 500 Contact: Tracy KunichikaSoftware 500 Project LeaderEmail: tracyk@softwaremag.com
Source: Express-Press-Release.com
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