eGain to Host 2006 North America Customer Summit and Best Practices Conference

Mountain View, Calif., November 1, 2006: eGain CommunicationsCorp. (OTC BB: EGAN.OB), provider of the industry's top-rated* customer service andcontact center software for in-house or on-demand deployment, today announced thatits blue-chip customers, partners and industry thought leaders will participate atthe company's upcoming North America Customer Summit and Best Practices Conferencebeing held at the Bahia Resort Hotel in San Diego, CA on November 6th and 7th, 2006.

The theme of the conference will be Service 2.0, the next generation of strategiesand tactics that can help companies win in their markets through exceptionalcustomer service. The event will feature presentations from industry thoughtleaders on emerging trends in the customer service and contact center space, as wellas success stories and best practices from eGain customers. Attendees will alsolearn about eGain's newly announced eGain Service 7.6 product suite, and have theopportunity to network with peers. In addition, Esteban Kolsky, director ofresearch for CRM and Customer Service at Gartner, will deliver a keynote speech onCustomer Interaction Hubs and moderate a panel discussion on the next generation ofmulti-channel customer service.

"We are excited about the strong interest in this yearÂ's North America customersummit," said Ashu Roy, CEO of eGain. "Attendees will benefit from networking withtheir peers from marquee companies, many of them thought leaders, across industrysectors including retail, financial services, telco, ebusiness, and others."

RegistrationAttend ees can register online at the URL:http://www.egain.com/news /customer_summit06.aspor alternatively call 650-230-7449 for information.

About eGaineGain (OTC: EGAN.OB) is a leading provider of customer service and contact centersoftware for in-house or on-demand deployment. Trusted by prominent enterprises andgrowing midsize companies worldwide, eGain has been helping organizations achieveand sustain customer service excellence for more than a decade. 24 of the 50 largestglobal companies rely on eGain to transform their traditional call centers, helpdesks, and web customer service operations into multichannel customer interactionhubs. These hubs enable dramatically improved customer experience, unifiedmultichannel customer service, end-to-end service process efficiencies, and enhancedcontact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves over 800 enterprise customers worldwide. To find out more abouteGain, visit www.eGain.com or call the company's offices: 800-821-4358 (UnitedStates), 1753-464646 (UK and rest of Europe).

* Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,cross-lifecycle customer service - overall capabilities, knowledge management,architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarksor registered trademarks of eGain Communications Corp. in the United States and/orother countries. All other company names and products mentioned in this release maybe trademarks or registered trademarks of the respective companies.

eGain media contact:Maeve NaughtoneGain CommunicationsTel: 650-230-7449Email: pr@egain.com

Source: Express-Press-Release.com

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