eGain to Speak at European Conference on Case-Based Reasoning

Mountain View, Calif. (August 23, 2006): eGain CommunicationsCorp. (OTC BB: EGAN.OB), provider of the industry's top-rated* customer service andcontact center software for in-house or on-demand deployment, announced today thatthe company will speak at the European Conference on Case-Based Reasoning (ECCBR)2006, being held in à là deniz/Fethiye, Turkey, September 4-7, 2006.

Mr. Stratos Davlos, VP of Professional Services, will present details of eGainÂ'sknowledge management implementation at GE that includes its Inference reasoningengine, a pioneering CBR technology. Titled "Leveraging Knowledge Management forCustomer Service - Case Study: GE Appliances", the presentation will feature detailson how GE Appliances is able to save on service costs by minimizing unwarrantedfield dispatches to address customer problems with appliances that could have beenresolved over the phone.

Rated #1 in the industry*, eGain's knowledge management solution has been used bythe worldÂ's leading companies for over two decades. Available on-demand oron-premise, it includes comprehensive capabilities for content management and accessincluding dynamic FAQ's, browse, search, guided help and natural language interfaces.

ECCBR 2006 is the 8th European Conference on Case-Based Reasoning and is a four-dayconference being held at the Lykiaworld Resort Hotel in à là deniz/Fethiye, Turkey.

The ECCBR Industry Day starts the program, followed on the second day by workshopsdevoted to specific areas of interest to the CBR community. The remaining two daysfeature invited talks, presentations and posters on both theoretical and appliedresearch in CBR. For more information about the conference, please visithttp://2006.eccbr.org/.

About eGaineGain (OTC: EGAN.OB) is a leading provider of customer service and contact centersoftware for in-house or on-demand deployment. Trusted by prominent enterprises andgrowing midsize companies worldwide, eGain has been helping organizations achieveand sustain customer service excellence for more than a decade. 24 of the 50 largestglobal companies rely on eGain to transform their traditional call centers, helpdesks, and web customer service operations into multichannel customer interactionhubs. These hubs enable dramatically improved customer experience, unifiedmultichannel customer service, end-to-end service process efficiencies, and enhancedcontact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18countries and serves over 800 enterprise customers worldwide. To find out more abouteGain, visit www.eGain.com or call the company's offices: 800-821-4358 (UnitedStates), 1753-464646 (UK and rest of Europe).

*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,cross-lifecycle customer service - overall capabilities, knowledge management,architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarksor registered trademarks of eGain Communications Corp. in the United States and/orother countries. All other company names and products mentioned in this release maybe trademarks or registered trademarks of the respective companies.

eGain media contact:

Maeve NaughtonTel: 650-230-7449Email: pr@egain.com

Source: Express-Press-Release.com

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