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PWSA has chosen the latest version of SAP (MySAP ERP ECC 6), which involves theupgrade of the full suite of modules in use presently for their Financial, SupplyChain, Work Orders, Asset Management, Utility Billing and Customer Servicesoperational needs. These include Pre Upgrade Review, Functional Gap Analysis andResolution, Blueprint Revision, System and Infrastructure Upgrade, Testing,Documentation, and Training.
PWSA wanted to take advantage of the new system architecture and functionality andestablish a foundation to build many of the technological enhancements they haveslated for the future. The SAP ERP ECC6.0 upgrades combines the powerfulindustry-specific functionality such as efficiently handling meter-reading data withcustomer care and service capabilities, the ability to increase levels ofresponsiveness and customer satisfaction among water utility customers.
PWSA has been a valued client of ea since 2002. ea has implemented the first SAP ERPand CIS integrated solutions for PWSA through the deployment of ea s UtilityWorks.PWSA was one of the first in the industry to use UtilityWorks solution, an SAPTemplate implementation strategy which is becoming more popular now with mid-tierutility companies. It helps PWSA to accelerate the system installation process withminimal risk. ea continues to be the Application Service Provider (ASP) for PWSA. eaalso hosts PWSA s integrated system by providing hardware, system administration,24-hour customer care and data center services that include functional and technicalsupport. This solution has successfully provided PWSA with a simple andcost-effective alternative to manage PWSA s back-office system.
We are extremely appreciative and proud to be trusted again by PWSA for thisimportant upgrade. We have forged a strong relationship with the organization, andbelieve that we have solid understanding of PWSA s culture, its operations, as wellas their business challenges and needs. said Kirk Kuzirian, General Manager, ea.
ea has proven track records of successes, highly skilled consultants and supportteam, aggressive approach, full commitment and reputation for on-time delivery. Inaddition, ea, as a CMMI Level-5 certified company reiterates our promise to deliver"first-world services at third world prices". ea integrates the CMMI Level-5 andISO 9001:2000 industry standard process framework into every aspect of their work,including business development, software and hardware implementation, and a varietyof managed and support services. With tools and skills like these, ea will be ableto help PWSA manages their operations and customer care capabilities moreeffectively. It allows PWSA to stay more focus on strategic business objectives suchas Excellent Customer Service, Cost Management, Security and EnvironmentalCompliance, and to meet the challenges of deregulation head-on.
This is truly an exciting project. This is one of the first utility upgrade in theUS as well as being an early worldwide upgrade for the new SAP ECC 6 version. concluded CK Wong, Chief Executive Officer, ea.
About ea consultingTM
ea was founded in 1990 with an office in California and an Offshore DevelopmentCentre (ODC) in Malaysia. ea is a strategic IT services and outsourcing partner toFortune 500 clients, across corporate and public sectors. SAP, Microsoft, IBM andother IT strategic providers have partnered with ea to deliver complete suites ofEnterprise Resource Planning (ERP) solutions and support services. ea has awell-established presence in the U.S with over 16 years of historical success inmanaging global IT services including implementation, upgrades, support, on-demandand hosting services. ea s proven global delivery model is backed by CMMI Level-5quality and maturity standards, and the ISO9001:2000 assessments and policies.
ea has twice been listed on the Inc. 500 as one of the fastest growing companies inthe country. ea has also twice been listed consecutively on the Global Services 100Index 2006 and 2007, as one of the World s top 100 most Innovative ServiceProviders. ea ranked #7 in the category Top 10 Companies to Watch in Emerging AsianMarkets in the GS100 2007.
For more information, please contact Kirk Kuzirian at 916-357-6603, orkirk.kuzirian@ea-inc.com.
About PWSAThe Pittsburgh Water and Sewer Authority provides quality water and quality servicesto over 83,000 customers throughout the City of Pittsburgh daily. PWSA strives toexceed customer expectations by providing the highest quality services at the lowestpossible price. For more information about The Pittsburgh Water and Sewer Authority,visit our website at www.pgh2o.com.
