Released on: 31, December 1969
, Author: Dr. Markus Jasinski, rostock-digital, Rostock, Germany
, Audience: Internet related
The yalst LiveSupportTool is a 1:1 advisory service software,allowing visitors to interact with the Web site owners via chat sessions. Using theyalst LiveSupportTool, a new level of interactivity with homepage visitors becomespossible. Instead of communicating with customers through Web forms or e-mail, yalstcan approach customers directly and support any questions they might have. Assistedby a real-time monitor and various statistical evaluations, the operator of acommercial or service-orientated Web site will be able to understand the behavior ofthe customers a lot better.
A chat can be initiated simply by clicking a chat button on the Web page. Using theauto-invite function, the software can also automatically invite visitors to a chatsession, based on certain criteria, such as, for example, a certain minimum visitduration. Support members can transfer files from their local computer (offers,outlines, prospectuses, etc.) directly to the visitor and vice versa. A plugin-freecobrowsing function enables the support staff to surf together with a visitorthrough Web sites, which have a working yalst integration available. During thisshared browsing session, the online adviser is able to hint the visitor towardsarbitrary elements of the page with arrows, as well as fill out forms. In order toleave no important questions unanswered during a downtime a customized contact formand a FAQ section can be created easily.
Version 6.1 is the initial release in English. Version 1.0 was already released inthe year of 2003 for the German-speaking market. Since then, yalst has undergone acontinuous development process, thereby turning into a high-end Live Support, webanalytics and e-marketing solution.
The Web-based software is available as a hosted service (no software installationrequired). Alternatively a download version can be acquired for a one-time price.Free trial versions can be used to evaluate both variants.
About rostock-digital:Founded 2001 as a local Web agency, rostock-digital's focus is now the developmentof Web-based software solutions. Main product is the yalst LiveSupportTool. Thisvisitor support, helpdesk and monitoring solution has been developed since 2003 andis used by customers all over Germany, Austria and Switzerland.
Source: Express-Press-Release.com
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