DrWeb AV-Desk best `product-as-a-service` of 2007
PC Magazine (Russia) names Dr.Web AV-Desk best"product-as-a-service" of 2007 Dr.Web AV-Desk is a unique anti-malware and anti-spam service which enables ServiceProviders to deliver complex information protection to an unlimited number ofsubscribers regardless of their geographical location.
IT Service Management SOA Policy Templa
Park City, UT - Janco Associates, Inc. announced the release ofits IT Service Management Service-Oriented Architecture (SOA) Policy Template. ITService Management (ITSM) is defined as part of a rapidly accepted standard of bestpractices known as IT Infrastructure Library (ITIL). The IT Service Managementtemplate
SupportTrio Help Desk Version 2
Chicago, IL - May 26, 2006  ActiveCampaign, Inc. todayannounced the immediate availability of SupportTrio Version 2.6. Starting withversion 2.6 a number of  ajax enabled features are implemented into the integratedPHP help desk solution. The new version's extensive
Hot Trends in IT Service Management
IT Service Management (ITSM) has undergone a transformation inthe last decade. Tools and technologies have become increasingly sophisticated andprocesses more streamlined. But all the while customersÂ' expectations have leaptahead to the point where the commonplace workarounds of just