Help Desk Authority (formerly BridgeTrak)

Help Desk Authority (formerly BridgeTrak) Review

Comprehensive help desk and issue trouble ticket tracking software.

Review

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Publisher:

ScriptLogic Corporation

Version:

8.1 Build 221

Released:

28, May 2009

License:

Demo

Size:

56832 Kb

Price:

$995 to buy

Rating:

Product Info

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

What's new in current version

Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc

Requirements

Pentium Processor1 ghz+, 512MB RAM, 100mb

Please contact Help Desk Authority (formerly BridgeTrak) publisher, ScriptLogic Corporation if you have questions or issues regarding this product.

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