LIVECHAT Contact Center

LIVECHAT Contact Center Review

Live chat software for customer service and online sales through website.

Review

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Screenshot

Publisher:

LIVECHAT Software

Version:

5.7.0.43

Released:

15, September 2009

License:

Commercial

Size:

14040 Kb

Price:

$36 to buy

Rating:

Recommended: Click here to improve PC speed »

Product Info

LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer's desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

What's new in current version

Customizable AJAX chat window- customers can set up their own colors, language and company logo
New administration panel for easy management of chat button and chat window settings. New analytics component. Time zones are now supported- feature needed for teams distributed in different locations.

Requirements

128MB RAM, 20MB hard disc space

Please contact LIVECHAT Contact Center publisher, LIVECHAT Software if you have questions or issues regarding this product.

Download LIVECHAT Contact Center »

Kaspersky Anti-Virus 2009 scan report

Scanned files: 47
Threats detected: 0
Time: 19s

Clean and Safe Certified
Download version 5.7.0.43
was tested on www.softarea51.com
with Kaspersky Anti-Virus
on 18, September 2009

ESET NOD32 Antivirus 3.0 scan report

Scanned files: 1
Threats detected: 0
Time: 0s

Clean and Safe Certified
Download version 5.7.0.43
was tested on www.softarea51.com
with ESET NOD32 Antivirus
on 18, September 2009

View full scan reports »

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