LabTech MSP

LabTech MSP Review

Multipule Customer Network Management, Monitoring, Time and Ticket System

Review

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Publisher:

LabTech Software LLC

Version:

2.5

Released:

2, February 2009

License:

Commercial

Size:

146013 Kb

Price:

$40 to buy

Rating:

Product Info

LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file & registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if new software will run on the clients PCs with complete inventory you will know which computers need upgrading (great sales tool!). Track problems and provide a 24-7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that requires very little bandwidth, is very secure and require no configuration of routers or firewalls.

What's new in current version

MultiLevel Customizable Groups, Group and Client Based Security, Complete revamp of permissions with user classes controling access, Expanded Security Auditing, Drag & Drop on the Navigation Tree, Menus now appropriate for items in Tree, Sorting, grouping and Functionality, More

Requirements

Framework 1.1, PII400mhz and 64mb of Memory Minimum

Please contact LabTech MSP publisher, LabTech Software LLC if you have questions or issues regarding this product.

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