Public Folder HelpDesk

Public Folder HelpDesk Review

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Review

Download

Screenshot

Publisher:

kalmstrom.com Business Solutions

Version:

10.1

Released:

12, March 2009

License:

Shareware

Size:

10639 Kb

Price:

$150 - Buy full version

Rating:

Recommended: Click here to improve PC speed »

Product Info

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.

Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

Free 30 day trial. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users.

What's new in current version

Automatic e-mail to Responsible when e-mail has been added to ticket/subfolder. Open Ticket button works also for those e-mails. Also several other enhancements.

Requirements

Exchange Server 5.5 or later

Please contact Public Folder HelpDesk publisher, kalmstrom.com Business Solutions if you have questions or issues regarding this product.

Download Public Folder HelpDesk »

ESET NOD32 Antivirus 3.0 scan report

Scanned files: 1
Threats detected: 0
Time: 0s

Clean and Safe Certified
Download version 10.1
was tested on www.softarea51.com
with ESET NOD32 Antivirus
on 27, April 2009

Kaspersky Anti-Virus 2009 scan report

Scanned files: 2
Threats detected: 0
Time: 10s

Clean and Safe Certified
Download version 10.1
was tested on www.softarea51.com
with Kaspersky Anti-Virus
on 27, April 2009

View full scan reports »

Share Public Folder HelpDesk Review, Collaborate on helpdesk tickets in Outlook Page

Page URL:

Buy Public Folder HelpDesk license key or activation code online from ShareIt! using one of these payment methods: Credit Card, PayPal, Bank/Wire Transfer, Check/Money Order, Open Invoice (European). The order process is protected via secure connection using VeriSign Secure Socket Layer (SSL) technology.

Using a crack or a pirated serial or key generator to activate Public Folder HelpDesk full version without buying a license key is against the law.

Featured downloads

Youtube Downloader HD

Youtube Downloader HD is a free tool to download videos from YouTube and save it to your local computer. The videos can be converted to avi video format or to mp4 (compatible with iPod, iPhone).

Download now!

Motorola Mobile PhoneTools Deluxe

Connect your laptop to your cell phone, use your cell phone as a modem; synchronize cell phone contacts and calendar with your PC. Complete Outlook integration. Create mobile media with ringtone software features, wallpaper and video editing tools.

Download now!

Firefox

The award-winning Firefox Web browser has security, speed and new features that will change the way you use the Web. Don’t settle for anything less

Download now!

Related downloads

rapidHELP

rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

StromaSoft CRM Customer Service Helpdesk - Outlook Edition

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message.

Cerberus Helpdesk

Cerberus Helpdesk is a web based email management software created using PHP and MySQL

TekTracer

TekTracer is a low-cost helpdesk and Inventory management application. Its relational database features allow for detailed tracking of software licenses and equipment installation. Provided by SciTrans - "Writing and Graphics for a complex world."

Active Web Helpdesk

Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.

Desktop Pinger

Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online.

Help Desk-99

Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions.

HelpDesk CentreDesk Repair

CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken.

LBE Web Helpdesk

Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc

ManageEngine MSP Center Plus

MSP Center Plus is a remote management software that enables managed service providers (MSP) to remotely manage multiple customer's desktops and networks.

Related Press Releases

E-mail Threading With Auto-Notifications In New PF HelpDesk
When you create helpdesk tickets from e-mails you don't want every e-mail to be a new ticket, right? If they concern the same case it is better to have the following e-mails saved to the first ticket. The issue tracking software PF HelpDesk from kalmstrom.com Business Solutions already has the

Hosted Helpdesk solution from House-on-the-Hill Software
Implementing one of the easiest and most functional helpdesksolutions in the marketplace just got even easier. Market-leading suppliers ofhelpdesk solutions, House-on-the-Hill Software release SupportDesk Express; a 100%Web-based and fully hosted helpdesk solution, designed to be quick to implement,easy

HelpDesk OSP for Outlook and SharePoint now also works with Office Live
kalmstrom.com Business Solutions has released an update of the popular helpdesk solution that combines Microsoft Outlook and SharePoint. It now works also with Office Live, so the investment in a SharePoint site can be avoided. With HelpDesk OSP e-mails are converted into SharePoint list items,

4Team Corp has released new release of Sync2 for Microsoft Outlook Synchronize any Microsoft Outlook Folder between multiple PCs without a server
For Immediate ReleaseContact: 954-796-8161, sales@4team.biz4Team Corp has released a new version 1.00 of Sync2 for MicrosoftÂ OutlookÂ .Main Features in version 1.00:Synchronize Microsoft Outlook on multiple PCs without a server.Sync2 works directly with MAPI without interference with

New Folder Vault(r) 2 Portable - Hide Lock Encrypt Folder(s) File(s)
What's New In Folder Vault 2.0 :* Added the ability for securing data in the vault folder on portable removablemedia; ie USB Flash Drives etc.* Decreased the setup file size from 6MB to 2MB.* Added the ability to change the Stealth Mode hotkey keyboard combination.* Added Explorer Context

Change Folder Icons allows you to find thousands of icons in your computer and make changes of Windows folder icons simple and fast
s very difficult to find a particular file if you have manysimilar ones to choose from, because windows assigns the same icon to all the files.Change Folder Icons is a tool for finding icons and replacing the standard foldericon with any of the other icons found. Using Change Folder Icons is

Vision Helpdesk Auto Version Upgrade Tool
TheVisionWorld.com, a helpdesk software provider, today announced a new feature --"Auto Version Updates". The company claims that Vision is an extensive web-based help desk software that allows organizations to gain control over their inbox and offers methods for managing emails, client

Microsoft Outlook + Exchange public folders = Knowledgebase full of possibilities
kalmstrom.nu Outlook Solutions has released KBase for Outlook, the knowledgebase that runs completely inside Outlook. No database is needed for this solution, in which images, attached files and rich text can be used and articles are easily saved to web pages for publishing on a website or an intranet. KBase

WHMCS Billing System & Vision Helpdesk Integration.
Vision helpdesk (thevisionworld.com), a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and further allows maximum control over them, WHMCS (whmcs.com) being a complete all-in-one client management, billing

Lightning Speed Helpdesk -- Vision 2.0 beta version launched today.
TheVisionWorld.com developers of Vision Helpdesk -- launched Vision Helpdesk 2.0, A lightning speed helpdesk intended to create a better web-based helpdesk experience for users. Available in beta version, Vision2.0 is a new approach to the web-based helpdesk that's based on the simplicity and