Public Folder HelpDesk

Public Folder HelpDesk Full Description

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Full Description

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Publisher:

kalmstrom.com Business Solutions

Version:

11.3

Released:

22, July 2011

License:

Shareware

Size:

23699 Kb

Price:

$2200 - Buy full version

Rating:

Download Public Folder HelpDesk »

Product Info

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.

What's new in current version

Compatible with Office 365 + other enhancements

Requirements

Exchange Server 5.5 or later

Please contact Public Folder HelpDesk publisher, kalmstrom.com Business Solutions if you have questions or issues regarding this product.

ESET NOD32 Antivirus 4.2 scan report

Scanned files: 1 Threats detected: 0 Time: 0s

Clean and Safe Certified
Download version 11.3
was tested on www.softarea51.com
with ESET NOD32 Antivirus
on 3, August 2011

Kaspersky Anti-Virus 2011 scan report

Scanned files: 85 Threats detected: 0 Time: 15s

Clean and Safe Certified
Download version 11.3
was tested on www.softarea51.com
with Kaspersky Anti-Virus
on 3, August 2011

View Public Folder HelpDesk full scan reports »

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